SmarterCX.com’s Editor-in-Chief highlights top content from 2017 on the subject of artificial intelligence.
In 2017, trends in artificial intelligence were at the forefront of customer experience technology and top-of-mind for CX professionals around the world.
We asked important questions about AI, including: “Will AI obliterate our jobs?” and “Are the robot overlords here to help or hurt us?” The prevailing opinion seems to be that AI will not take over the world, as long as we are smart about how we utilize it. Dan Miller, Senior Analyst at Opus Research, said it well at Oracle’s Modern Customer Experience 2017 conference: “If these intelligences are not our assistants, that’s our mistake.”
Take a look at top content in artificial intelligence from SmarterCX.com below, and view the full collection at SmarterCX.com/AI.
Live with Jack Berkowitz on Adaptive Intelligence, IoT, and the Human Element of CX
At the CX Showcase at Oracle OpenWorld 2017, we interviewed Jack Berkowitz, VP of Products and Data Science for Oracle’s Adaptive Intelligence Program. Jack shared the latest news and trends in AI.
Warming Up the B2B Cold Start with AI
Cold calling is tough, for even the best sales professional. Why not make it easier by utilizing artificial intelligence? Take a look at common B2B cold-call scenarios and tips for overcoming them with AI.
AI vs New Yorkers: Holiday Gift Recommendations for Mom
Do you wish there were an exact science to choosing the right gift for a loved one? With AI, we may be getting closer. Take a look at the opportunity AI provides to retailers for making recommendations.
Chatbots and AI: Building a System of Self-Service
At Oracle’s Modern Customer Experience 2017 conference, we spoke with Kyu-Jin Woo, Systems Architect at StubHub, who shared the benefits of interactive self-service AI applications in customer service.
Will AI Obliterate Our Jobs? The History and Future of Artificial Intelligence
In this podcast with Paul Greenberg, author of “CRM at the Speed of Light”, Paul reassures us that bots won’t take over the world like Skynet in The Terminator.
As we look ahead to 2018, bookmark SmarterCX.com/AI and check back often for the latest in artificial intelligence technology and trends for customer experience leaders.
Reminisce on other top CX trends and tech topics from 2017 at SmarterCX.com/YearInReview.
Happy New Year!