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Year in Review: Top CX Trends in Artificial Intelligence

Mia McPherson
December 27, 2017

3 minute read

SmarterCX.com’s Editor-in-Chief highlights top content from 2017 on the subject of artificial intelligence.

In 2017, trends in artificial intelligence were at the forefront of customer experience technology and top-of-mind for CX professionals around the world.

We asked important questions about AI, including: “Will AI obliterate our jobs?” and “Are the robot overlords here to help or hurt us?” The prevailing opinion seems to be that AI will not take over the world, as long as we are smart about how we utilize it. Dan Miller, Senior Analyst at Opus Research, said it well at Oracle’s Modern Customer Experience 2017 conference: “If these intelligences are not our assistants, that’s our mistake.”

Take a look at top content in artificial intelligence from SmarterCX.com below, and view the full collection at SmarterCX.com/AI.

Live with Jack Berkowitz on Adaptive Intelligence, IoT, and the Human Element of CX

Jack Berkowitz Oracle OpenWorld

At the CX Showcase at Oracle OpenWorld 2017, we interviewed Jack Berkowitz, VP of Products and Data Science for Oracle’s Adaptive Intelligence Program. Jack shared the latest news and trends in AI.

Check it out

Warming Up the B2B Cold Start with AI

Warming up the B2B cold start with AI

Cold calling is tough, for even the best sales professional. Why not make it easier by utilizing artificial intelligence? Take a look at common B2B cold-call scenarios and tips for overcoming them with AI.

Check it out

AI vs New Yorkers: Holiday Gift Recommendations for Mom

AI gift recommendations

Do you wish there were an exact science to choosing the right gift for a loved one? With AI, we may be getting closer. Take a look at the opportunity AI provides to retailers for making recommendations.

Check it out

Chatbots and AI: Building a System of Self-Service

Chatbots and AI

At Oracle’s Modern Customer Experience 2017 conference, we spoke with Kyu-Jin Woo, Systems Architect at StubHub, who shared the benefits of interactive self-service AI applications in customer service.

Check it out

Will AI Obliterate Our Jobs? The History and Future of Artificial Intelligence

Will AI obliterate our jobs

In this podcast with Paul Greenberg, author of “CRM at the Speed of Light”, Paul reassures us that bots won’t take over the world like Skynet in The Terminator.

Check it out

As we look ahead to 2018, bookmark SmarterCX.com/AI and check back often for the latest in artificial intelligence technology and trends for customer experience leaders.

Reminisce on other top CX trends and tech topics from 2017 at SmarterCX.com/YearInReview.

Happy New Year!

Mia McPherson
Mia McPherson is a lover of cats, community involvement, and Pittsburgh sports. Mia is the Editor-in-Chief of SmarterCX.com and has been working with talented teams to create content for the media, publishing, and technology industries for 15 years.
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