toggle menu
SmarterCX
toggle menu
  • Trends
    • Consumer Behaviors
    • Market Trends
    • B2B
    • SMB
  • CX Tech
    • AI
    • Data
    • IOT
    • Omnichannel
  • Voices
    • Brands
    • Analysts
    • Experts
  • Insights
    • Research
    • Reports
  • CX Events
  • Cartoons
  • SmarterCX TV
  • About SmarterCX.com
Saturday, March 06, 2021
SmarterCX
toggle menu
  • Trends
    • Consumer Behaviors
    • Market Trends
    • B2B
    • SMB
  • CX Tech
    • AI
    • Data
    • IOT
    • Omnichannel
  • Voices
    • Brands
    • Analysts
    • Experts
  • Insights
    • Research
    • Reports
  • CX Events
  • Cartoons
  • SmarterCX TV
  • Home
  • News
  • Unforgettable
Unforgettable
Unforgettable Episode 40: Why the High Touch Customer Experience Still Matters
Unforgettable

Unforgettable Episode 40: Why the High Touch Customer Experience Still Matters

June 20, 2019
Unforgettable Episode 39: Why the Future Customer Demands a Personalized Customer Experience
Unforgettable

Unforgettable Episode 39: Why the Future Customer Demands a Personalized Customer Experience

June 14, 2019
Unforgettable Episode 38: Experiential Retail Trends and Why In-Person Still Matters [VIDEO]
Unforgettable

Unforgettable Episode 38: Experiential Retail Trends and Why In-Person Still Matters [VIDEO]

June 07, 2019
Unforgettable Episode 37: Customer-Centric Product Design and Why it Matters
2106  0

Unforgettable Episode 37: Customer-Centric Product Design and Why it Matters

In episode 37 of Unforgettable, Blake Morgan describes her favorite (and most delicious) example of customer-centric product design.

May 31, 2019
Experts  
Unforgettable Episode 36: The Power of Predictive Analytics for Customer Experience
2833  0

Unforgettable Episode 36: The Power of Predictive Analytics for Customer Experience

In episode 36 of Unforgettable, Blake Morgan covers a powerful new tool that can be used across industries and departments: predictive analytics.

May 24, 2019
Experts  
Unforgettable Episode 35: What is Digital Transformation and How Do I Get Started?
2479  0

Unforgettable Episode 35: What is Digital Transformation and How Do I Get Started?

In episode 35 of Unforgettable, Blake Morgan covers a topic every executive today should be thinking about: digital transformation.

May 17, 2019
Experts  
Unforgettable Episode 34: Driving a Seamless Customer Data Strategy for a Powerful Customer Experience
1846  0

Unforgettable Episode 34: Driving a Seamless Customer Data Strategy for a Powerful Customer Experience

In episode 34 of Unforgettable, Blake Morgan discusses the importance of a seamless customer data strategy to provide a powerful customer experience.

May 10, 2019
Experts  
Unforgettable Episode 33: Who Should Own Customer Experience?
2805  0

Unforgettable Episode 33: Who Should Own Customer Experience?

In episode 33 of Unforgettable, Blake Morgan, discusses the important question many companies struggle with: who should own the customer experience?

May 03, 2019
Experts  
Unforgettable Episode 32: Artificial Intelligence for Customer Experience
3566  0

Unforgettable Episode 32: Artificial Intelligence for Customer Experience

How is AI actually used for customer experience? In episode 32 of Unforgettable, Blake Morgan discusses 3 key ways to use AI for customer service.

April 26, 2019
Experts  
Unforgettable Episode 31: The Three Best Customer Experience Metrics
4431  0

Unforgettable Episode 31: The Three Best Customer Experience Metrics

Blake Morgan's latest Unforgettable episode cuts through the muddle and offers the three best customer experience metrics to use.

April 19, 2019
Experts  

Posts navigation

Older posts

Subscribe to our newsletter

Subscribe
Get new episodes directly to your inbox
Get new episodes directly to your inbox
Subscribe now
SmarterCX.com by Oracle is the destination for professionals who are building the next generation of customer experience. Here, you can find breaking news, in-depth analyses, expert insights, and useful tools that will empower you to think and work progressively.
  • About
  • Privacy
  • Terms
  • Ad Choices
  • Contact Us
© COPYRIGHT 2020
  • Trends
    • Consumer Behaviors
    • Market Trends
    • B2B
    • SMB
  • CX Tech
    • AI
    • Data
    • IOT
    • Omnichannel
  • Voices
    • Brands
    • Analysts
    • Experts
  • Insights
    • Research
    • Reports
  • CX Events
  • Cartoons
  • SmarterCX TV

Introducing the CX Insider

Subscribe to get these headlines delivered directly (and, it’s monthly, so we won’t even clog your inbox).

Get the inside scoop >>

The Future of CX

Watch on-demand as Oracle’s Chairman and CTO, Larry Ellison, takes center stage for a first-ever fireside chat exploring the next generation of CX.

Get the replay >>

*ATTN* customer service pros!

Join us September 17th

Learn how to make your service strategy work smarter–straight from the experts. Save your seat for this free, 95-minute virtual event.

Alert: New report available

Learn about how Sales Force Automation vendors have been evaluated

Download the 2020 Gartner Magic Quadrant for Sales Force Automation to see why Oracle’s named a leader 4 years in a row.

Read the report >>

A look at today’s top email vendors

Download The Forrester Wave™: Email Marketing Service Providers, Q2 2020 for an evaluation of 13 email marketing platforms.

Read the report >>

What you need to know about today’s top marketing hubs

Download the Gartner Magic Quadrant for Multichannel Marketing Hubs 2020 report for an evaluation of 19 leading vendors.

Read the report >>

CLOSE