![Unforgettable Episode 38: Experiential Retail Trends and Why In-Person Still Matters [VIDEO]](https://smartercx.com/wp-content/uploads/2019/06/unforgettable-blake-morgan.png)
Unforgettable Episode 37: Customer-Centric Product Design and Why it Matters
In episode 37 of Unforgettable, Blake Morgan describes her favorite (and most delicious) example of customer-centric product design.
Unforgettable Episode 36: The Power of Predictive Analytics for Customer Experience
In episode 36 of Unforgettable, Blake Morgan covers a powerful new tool that can be used across industries and departments: predictive analytics.
Unforgettable Episode 35: What is Digital Transformation and How Do I Get Started?
In episode 35 of Unforgettable, Blake Morgan covers a topic every executive today should be thinking about: digital transformation.
Unforgettable Episode 34: Driving a Seamless Customer Data Strategy for a Powerful Customer Experience
In episode 34 of Unforgettable, Blake Morgan discusses the importance of a seamless customer data strategy to provide a powerful customer experience.
Unforgettable Episode 33: Who Should Own Customer Experience?
In episode 33 of Unforgettable, Blake Morgan, discusses the important question many companies struggle with: who should own the customer experience?
Unforgettable Episode 32: Artificial Intelligence for Customer Experience
How is AI actually used for customer experience? In episode 32 of Unforgettable, Blake Morgan discusses 3 key ways to use AI for customer service.
Unforgettable Episode 31: The Three Best Customer Experience Metrics
Blake Morgan's latest Unforgettable episode cuts through the muddle and offers the three best customer experience metrics to use.