In episode 37 of Unforgettable, Blake Morgan describes her favorite (and most delicious) example of customer-centric product design.
In episode 36 of Unforgettable, Blake Morgan covers a powerful new tool that can be used across industries and departments: predictive analytics.
In episode 35 of Unforgettable, Blake Morgan covers a topic every executive today should be thinking about: digital transformation.
Unforgettable Episode 34: Driving a Seamless Customer Data Strategy for a Powerful Customer Experience
In episode 34 of Unforgettable, Blake Morgan discusses the importance of a seamless customer data strategy to provide a powerful customer experience.
In episode 33 of Unforgettable, Blake Morgan, discusses the important question many companies struggle with: who should own the customer experience?
How is AI actually used for customer experience? In episode 32 of Unforgettable, Blake Morgan discusses 3 key ways to use AI for customer service.
Blake Morgan's latest Unforgettable episode cuts through the muddle and offers the three best customer experience metrics to use.