How is AI actually used for customer experience? In episode 32 of Unforgettable, Blake Morgan discusses 3 key ways to use AI for customer service.
Blake Morgan's latest Unforgettable episode cuts through the muddle and offers the three best customer experience metrics to use.
In episode 30 of Unforgettable, Ian Golding explains why customer journey management should be viewed as an infinite loop, not just a map.
Ian Golding shares how customer-centric organizations should reframe their expectations and renew their commitment on CX for lasting success.
Unforgettable Episode 27: Cross Functional Collaboration and Delivering Intentional Customer Experiences
In episode 27 Unforgettable, Ian Golding covers how an organization can establish a culture of accountability and good corporate governance.
In episode 26 of Unforgettable, Ian Golding, global cx specialist, describes a common attribute of the most customer-centric organizations.
Ian Golding, global customer experience specialist, discusses where CX came from and where it's going.