![Unforgettable Episode 38: Experiential Retail Trends and Why In-Person Still Matters [VIDEO]](https://smartercx.com/wp-content/uploads/2019/06/unforgettable-blake-morgan.png)
Unforgettable Episode 37: Customer-Centric Product Design and Why it Matters
In episode 37 of Unforgettable, Blake Morgan describes her favorite (and most delicious) example of customer-centric product design.
Unforgettable Episode 36: The Power of Predictive Analytics for Customer Experience
In episode 36 of Unforgettable, Blake Morgan covers a powerful new tool that can be used across industries and departments: predictive analytics.
Unforgettable Episode 35: What is Digital Transformation and How Do I Get Started?
In episode 35 of Unforgettable, Blake Morgan covers a topic every executive today should be thinking about: digital transformation.
Unforgettable Episode 34: Driving a Seamless Customer Data Strategy for a Powerful Customer Experience
In episode 34 of Unforgettable, Blake Morgan discusses the importance of a seamless customer data strategy to provide a powerful customer experience.
Unforgettable Episode 33: Who Should Own Customer Experience?
In episode 33 of Unforgettable, Blake Morgan, discusses the important question many companies struggle with: who should own the customer experience?
Unforgettable Episode 32: Artificial Intelligence for Customer Experience
How is AI actually used for customer experience? In episode 32 of Unforgettable, Blake Morgan discusses 3 key ways to use AI for customer service.
Unforgettable Episode 31: The Three Best Customer Experience Metrics
Blake Morgan's latest Unforgettable episode cuts through the muddle and offers the three best customer experience metrics to use.
Join Jeanne Bliss, President of CustomerBLISS, for a 9-minute webinar to learn how to blend high tech with high touch to deliver experiences your customers want.