Retail leaders from NRF 2019 share the 10 hottest retail trends and technologies they see making a difference in shopping experiences this year.
What will dating apps in 2019 and beyond bring for singles looking for love? Find out how 3 tech updates are transforming the dating industry.
Get a preview of the experts weighing in on the loyalty trends they believe will be hot in 2019, as reported in Oracle's 2019 Loyalty Predictions Report.
One of 2019's hottest retail trends, the "product drop," creates a buzz about products even before they're launched.
At Modern CX 2018, we asked 5 CX Heroes what industry trends keep them awake at night. Here are their answers.
Are you handling and responding to your customer reviews like a pro? Joey Coleman and Dan Gingiss explain ways to get and respond to customer reviews.
The service recovery paradox (SRP) is the concept that recovering after delivering a poor service experience increases loyalty. But is that truly the case?