One of 2019’s Top Retail Trends: Drop Culture
One of 2019's hottest retail trends, the "product drop," creates a buzz about products even before they're launched.
What Industry Trend Is Keeping CX Heroes Up At Night?
At Modern CX 2018, we asked 5 CX Heroes what industry trends keep them awake at night. Here are their answers.
4 Ways to Boost Your Online Customer Reviews
Are you handling and responding to your customer reviews like a pro? Joey Coleman and Dan Gingiss explain ways to get and respond to customer reviews.
What Is the Service Recovery Paradox, and Is It Real?
The service recovery paradox (SRP) is the concept that recovering after delivering a poor service experience increases loyalty. But is that truly the case?
2019 Preview: 4 CX Innovations Shaping the Way We Watch Movies
CX innovations are changing the way we watch movies. Here's a preview for the trends that will shape movie watching in 2019.
8 Top Customer Experience Quotes of 2018
2018 was an exciting year for CX. Here's a closer look at 8 customer experience quotes that inspired us in 2018.
5 Customer Experience Trends That Shaped 2018
In this piece, we take a look back at 5 of the top customer experience trends of 2018 and explore what we learned as we head into the New Year.
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