How a CX Focus Can Get People to Actually Like Doing Their Taxes
Taxes were never meant to be fun, but modern solutions are changing those age-old perceptions. Here's how a CX focus helps make tax prep more enjoyable.
10 SEO Tips to Implement in 2020
SEO algorithms change frequently, so it's easy to fall behind. Here are 10 SEO tips from the experts to start implementing in 2020.
9 Spring Tech Trends and Apps for a Fresh Start
If you're itching for the season to begin, these spring tech trends and apps will help you enjoy all this time of year has to offer.
12 Subscription Pet Peeves That Are Turning Consumers Off in 2020
We asked CX professionals for their biggest subscription pet peeves of 2020, and they let us in on annoyances that are pushing them away.
7 Ad Targeting Pet Peeves That’ll Turn Your Customers Away in 2020
We asked CX professionals about their biggest annoyances and pet peeves when it comes to ad targeting, and here are 7 they listed.
10 Hot Retail Trends in 2020
From brick-and-mortar making a comeback to more robot (and human) interaction, here are10 retail trends experts say are topping the charts this year.
5 Customer Experience Ideas That Are So Crazy They Just Might (Not) Work
Discover 5 (sarcastic) customer experience hacks that could be simply brilliant ... but may also result in ruin and unmitigated disaster for your company.