One of 2019's hottest retail trends, the "product drop," creates a buzz about products even before they're launched.
At Modern CX 2018, we asked 5 CX Heroes what industry trends keep them awake at night. Here are their answers.
Are you handling and responding to your customer reviews like a pro? Joey Coleman and Dan Gingiss explain ways to get and respond to customer reviews.
The service recovery paradox (SRP) is the concept that recovering after delivering a poor service experience increases loyalty. But is that truly the case?
CX innovations are changing the way we watch movies. Here's a preview for the trends that will shape movie watching in 2019.
2018 was an exciting year for CX. Here's a closer look at 8 customer experience quotes that inspired us in 2018.
In this piece, we take a look back at 5 of the top customer experience trends of 2018 and explore what we learned as we head into the New Year.