Now that we’re halfway through 2020, we took a look back on our top 5 articles from SmarterCX.com over the past few months. In case you missed these hot topics that captivated our readers, here’s another look at select tips, insights, and trends into the customer experience, employee engagement, and technology.
Check out 5 of the top headlines from 2020 so far, then subscribe to the newsletter to stay up to date for the remainder of the year.
One of the most popular pieces so far this year centered around SEO tips that offered readers ways to stay ahead of the curve. SEO pros from a variety of industries offered their best tips and tricks on how to optimize content for value and search. From embedding YouTube videos on your page to making sure your content has titles and subtitles, this piece offers advice you can start putting into action instantly.
The wearable technology and health app market exploded over the last few years. This article highlights new trends and exciting apps to add to your wearable technology. From managing chronic conditions via wearables to an ECG app that allows you to track (and share) data with your doctor, there’s many new technologies to discover.
Loyalty is particularly challenging for brands in the face of increased competition and consumer apathy. Use this article to help rethink the way you’re interacting with consumers and build brand loyalty.
CX is undoubtedly very important, but what exactly is it? Over the past few years, the term has become quite popular, but do you really know what it means? This popular article covers 15 different definitions that offer a better picture of what customer experience really is.
Research by the Harvard Research Review shows that investing in your team’s well-being does more than retain a talented workforce. Happy employees are also the key factor in acquiring and keeping happy customers. This article outlines 4 tips your team can leverage to boost company morale and increase remote employee engagement right now.
What will make our top headlines for the rest of 2020? Which brands will capture the hearts and dollars of consumers in the next decade and beyond? Follow the journey along with us on SmarterCX.com! Sign up for our monthly newsletter so you never miss a headline.