3423  0

Every SMB Should Ask These 4 Questions in 2018

Brian Moran believes every growing SMB should ask these 4 questions for customer experience improvement in 2018.

January 11, 2018

SMB  

10582  0

The Cloud ROI Multiplier: The Benefit of Cloud vs On-Premise CRM

The benefit of cloud vs on-premise solutions continues to grow, with a recent study finding that the ROI of cloud deployments vs on-premise has increased.

January 04, 2018

Analysts  

108199  0

When Does CX Personalization Become Creepy?

Personalization through data is a hot trend in CX technology. Here are three ways to get personal without getting creepy.

October 27, 2017

Data  

55874  0

Will AI Obliterate Our Jobs? The History and Future of Artificial Intelligence

Paul Greenberg, author of "CRM at the Speed of Light," examines the evolution of artificial intelligence and IOT in customer service and CX.

September 27, 2017

AI  

20456  0

Millennials vs Baby Boomers Reveal In-Store Shopping Expectations

A survey of 13,250 consumers across 12 countries reveals the evolving in-store retail desires and expectations of Millennials vs Baby Boomers.

September 27, 2017

Consumer Behaviors