CX podcasts are one of the most effective ways to keep your finger on the pulse of the customer experience industry. By offering professionals, thought leaders, experts, and consultants the opportunity to get together virtually and explore trends and technologies through interviews and analysis, podcasts are a direct link to the customer experience energy that keeps CX moving forward. Best of all, they’re portable — which means you can stay plugged in even when you’re on the move simply by downloading them to your smartphone.
Which podcasts offer the best overview of the global market, the most interesting guests, and the deepest well of hard-earned CX wisdom? These are our picks for the top 5 customer experience podcasts you need to subscribe to.
Oracle’s Often Imitated podcast offers a novel take on the CX experience by looking at some of history’s most important and unique experiences and discussing why they’ve never been duplicated. Remarkable experiences that stand alone have plenty to teach those seeking to improve and make memorable their own modern CX efforts.
CX Network Podcast Series
Customer experience professionals often benefit from cross-pollination, learning lessons from colleagues in industries other than their own that offer insights on specific challenges from a different perspective. CX Network has long been a gathering place for executives, decision-makers, and front-line customer experience workers, so it’s no surprise that its podcast series offers more than 150 episodes dedicated to interviewing leaders in CX from every walk of life. Large businesses, healthcare organizations, retail, educational institutions, and more are represented in these regular customer experience check-ins.
What It Means
For the past three years and counting, data analysis Forrester delivers expert opinion and intriguing deep-dives into the customer experience by way of the What It Means podcast. Episodes focus heavily on Forrester’s own executives and analysts offering their well-informed take on the latest CX trends, technologies, and methodologies poised to shape the future of customer experience and the changing roles of CX professionals as they navigate this constantly evolving segment of the industry.
The CX Files
Mark Hillary, a customer experience professional, author, and futurist, regularly sits down with his partner Peter Ryan to engage with and interview CX professionals who are on the leading edge of the discipline. One of the strongest aspects of the CX Files podcast is its international focus, with guests hailing from Asia, Europe, Africa, and South America, in addition to the United States and Canada.
Crack the Customer Code
Another broad-spectrum customer experience podcast is Crack the Customer Code. The series is hosted by entrepreneur Adam Toporek and well-respected CX influencer Jeannie Walters. It takes aim not just at major corporations working to create memorable and effective customer experiences, but also at smaller organizations just starting their CX journey. With a focus on innovation, the pair regularly pick the brains of some of the most interesting and impactful individuals in the customer experience field.
Whether you choose to deep-dive through the archives of each of these podcasts or stick with the latest episodes discussing the most timely CX developments, each of these customer experience-focused programs is well worth your time — and your subscription — online.