At Modern Customer Experience 2018, I was up to my eyeballs in insights and exciting technology innovations. Here are takeaways from top leaders in CX.
Looking for customer experience conference and event info for 2018 and 2019? We've compiled a new CX professional's guide to conferences and virtual events
At ModernCX, we held a live tweetchat to ask top customer experience influencers and thought leaders how to win customers and increase brand loyalty.
We wanted to know: What tech tools and innovations are experts excited about? So, we reached out to some of today's top tech influencers to find out.
You can differentiate your SMB by providing a human-to-human customer experience (CX) that resonates with your audience and fosters customer loyalty.
HX, or "human experience" is about feelings, emotion, and connection. Bryan Kramer explains how HX drives business growth and a great customer experience.
Leveraging new technologies is necessary to improve CX and drive your SMB forward. Here are 3 types of tech your SMB can benefit from.