David Ward, CEO of Meticulosity, explains how DevOps have everything to do with customer experience and may be software's answer to the digital customer.
If you're hungry to achieve more in sales, not just cross the finish line, learn the big difference between being a good vs. an exceptional salesperson.
Dan Gingiss offers three ways businesses can keep control of customer experience in strategic corporate partnerships.
In a digital world where many businesses consider monthly active users (MAUs) an important KPI, all users are created equal. Although when we look at...
This year, consumers spent $15.12 billion on Black Friday and the Saturday after it—and for the first time, I was one of those Black Friday shoppers.
According to the National Retail Federation, 70% of Americans–164 MILLION people–planned to shop during the 2017 Thanksgiving weekend, which spanned...
Thought leadership is a powerful asset in customer experience and engagement, especially when personalized throughout the entire customer journey.