This year, consumers spent $15.12 billion on Black Friday and the Saturday after it—and for the first time, I was one of those Black Friday shoppers.
According to the National Retail Federation, 70% of Americans–164 MILLION people–planned to shop during the 2017 Thanksgiving weekend, which spanned...
Thought leadership is a powerful asset in customer experience and engagement, especially when personalized throughout the entire customer journey.
For enterprise CX leaders to be more effective, it's imperative they collect as much hindsight as they can get their hands on.
A millennial writes a letter to Apple to express how their customer experience (CX) has influenced the perception of their brand vs smart people.