Friday, January 22, 2021

Straight from CX Leaders: The Latest Insights in 2018

Samantha Hausler
March 13, 2018

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Gartner once predicted that by this year, 50% of companies will have made significant business model changes to improve their customer experience (CX) strategies. This is one of many predictions made by analyst groups trying to determine how companies, and their CX executives, will react to the ever-changing customer landscape – but, where do the professionals actually stand today?

We took to our network of CX leaders to find out how they’d rate their current proficiency in and preparedness for the future of customer experience. Over 350 professionals responded, revealing pretty surprising statistics we couldn’t ignore. Here’s what we found out:

*BONUS: We’ve made it easy for you to score yourself against these executives with this quick assessment (and, get the full 2018 Smarter CX Insights Report right after).

2018 Customer Experience Insights Infographic

For an in-depth look into the data points featured above, make sure to take this customer experience assessment to receive your copy of the 2018 Smarter CX Insights Report.

Samantha Hausler
Samantha Hausler is a bit obsessed over digital tech trends, coffee, travel, brunch, and reality TV. Samantha is a Marketing Strategist for Oracle CX with over 9 years of experience in the industry. by Oracle is the destination for professionals who are building the next generation of customer experience. Here, you can find breaking news, in-depth analyses, expert insights, and useful tools that will empower you to think and work progressively.