Gartner once predicted that by this year, 50% of companies will have made significant business model changes to improve their customer experience (CX) strategies. This is one of many predictions made by analyst groups trying to determine how companies, and their CX executives, will react to the ever-changing customer landscape – but, where do the professionals actually stand today?

We took to our network of CX leaders to find out how they’d rate their current proficiency in and preparedness for the future of customer experience. Over 350 professionals responded, revealing pretty surprising statistics we couldn’t ignore. Here’s what we found out:

*BONUS: We’ve made it easy for you to score yourself against these executives with this quick assessment (and, get the full 2018 Smarter CX Insights Report right after).

For an in-depth look into the data points featured above, make sure to take this customer experience assessment to receive your copy of the 2018 Smarter CX Insights Report.

Samantha Hausler

Samantha Hausler is a bit obsessed over digital tech trends, coffee, travel, brunch, and reality TV. Samantha is a Marketing Strategist for Oracle CX with over 9 years of experience in the industry.

Related News

164 0

5 Fintech Tools Reshaping the Consumer Financial CX

451 0

21 CX Predictions for 2021

236 0

4 Sales Trends That Reshaped the Way We Worked in 2020

588 0

3 Ways to Increase Sales and Marketing Collaboration

280 0

What Is Digital Media? 3 Emerging Trends to Watch When Engaging With New Customers