Tuesday, January 15, 2019
CX Tech

Smarter Demos: Creating A Connected Patient Experience

SmarterCX Team
December 11, 2018

3 minute read

SmarterCX is proud to present the Smarter Demos series, a 2-minute-or-less look at some of the most innovative CX technologies and how they work.

The third video in the Smarter Demos series features an example of a connected patient experience. The experience starts with a mobile app, and incorporates data from devices like fitness trackers and smart pill boxes, helps manage prescriptions, and provides alerts to patients and their healthcare providers — with a goal of reducing human error and creating a more seamless healthcare experience. Annadil Zaman, Solution Engineer at Oracle, shows us the connected patient experience and explains how it works. Watch Annadil’s demonstration and read the explanation below.

The problem we’re trying to solve is in healthcare. Our demo and project specifically cater to what we believe the main parties are: first of all the patient — always the most important — and then the doctors, who are providing the healthcare, and there’s always that middleman, the pharmacy, who’s responsible for giving the patients whatever the doctor has prescribed.

This connected patient experience all starts from that mobile app, and when you open it, you get to tie it with a pharmacy of your choice. And this is how it’s connecting those entities together. And then once you log in, you set up your basic profile so that it recognizes you and has your information, then you connect the devices that you need for your sake. So, if the patient has high blood pressure, a few things that they would get is a blood pressure monitor, a smart pill box to make sure that they’re taking the pills that they’ve been prescribed, and also a fitness tracker.

And once you’ve set up and connected your devices, you get to what’s called the personal dashboard. This is where you can see all the different information from all the different devices and the profile configurations you made all in one place.

One of the biggest things we’ve mentioned is human error; people can easily forget to take their medication or do a certain thing that their doctor asked. The most handy feature of this experience is that in the app you get a place to manage your notifications, and that’s literally tied to each of those devices you’ve connected. Only in the case that you haven’t done it, you will get a reminder.

If you’re running out of pills and you need a new prescription, instead of going to the pharmacy and then figuring out from there and then having to go back to pick it up, you can actually just scan the barcode of the prescription and it’ll fetch the nearest pharmacies. You can either choose to view the directions to that pharmacy or just choose it, like, “This is the place I want to submit my prescription for.”

If something were to go wrong, and if it triggers something that should not be happening, it will send an alert to the nurse at the onsite clinic who will be able to see not only that specific notification, they can actually go into this repository of information for that patient by pulling up their profile and seeing what they’ve been experiencing for the last 30 days, 40 days, or whatever time period. And after that, they can reach out to the patient to make sure they’re doing okay, and if they’re not, they can actually dispatch emergency services in order to provide this immediate care that the patient needs.

Want to get a more in-depth look into the technology? Watch “Connected Patient & Wellness Adherence – Behind the Scenes.”

Or, view more in our Smarter Demos series at smartercx.com/smarterdemos.

Copyright © 2018 Oracle. All rights reserved.

This transcript may be edited for readability.

SmarterCX Team
The SmarterCX team is comprised of subject matter experts, writers, artists, designers, and CX professionals who are dedicated to building a smarter customer experience.
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