Tuesday, November 13, 2018
CX Tech

Smarter Demos: A 2 Minute Look at a Restaurant Chatbot and How It Works

SmarterCX Team
November 01, 2018

2 minute read

SmarterCX is proud to present the Smarter Demos series, a 2-minute-or-less look at some of the most innovative CX technologies and how they work.

This first video in the Smarter Demos series features an example of an intelligent chatbot, utilizing Facebook Messenger, which demonstrates a convenient, omnichannel restaurant ordering experience. Christian Yarros, Solution Engineer at Oracle, shows us the chatbot and explains how it works. Watch Christian’s demonstration and read the explanation below.

In this day and age, everyone’s extremely busy and sometimes we don’t have the time to go out of our way to a restaurant that we really enjoy. Chatbots offer that solution, where you can pull your phone out of your pocket and place an order. Using an intelligent chatbot allows organizations to reach out to a wide market of customers on all of these different channels.

The scenario we show here involves a user going into their Facebook Messenger and interacting with and chatting up a chatbot.

The first thing that we do with our chatbot is provide the user with a list of several restaurants that they might be interested in, and from there, say maybe they’re in the mood for chicken. They would type in “chicken” and send that message, and the chatbot will provide the user with a list of all of the related products available.

Once the user is done selecting items on the menu, the chatbot will then provide the user with information on the nearest restaurants. And it can place the order at the location, or the user can actually have it delivered.

The user gets a summary at the end of the interaction with the chatbot, and can place the order using PayPal.

There’s a wide range of customers using tons of different devices such as cell phones, tablets, desktops, voice assistants, and this solution allows organizations to reach out to customers on all of these channels.

Want to get a more in-depth look into the technology? Watch “Fast Food Ordering Chatbot – Behind the Scenes.”

Copyright © 2018 Oracle. All rights reserved.

This transcript may be edited for readability.

SmarterCX Team
The SmarterCX team is comprised of subject matter experts, writers, artists, designers, and CX professionals who are dedicated to building a smarter customer experience.
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