Monday, February 19, 2018
Trends

Shopping Showdown: Black Friday vs. Cyber Monday

Samantha Hausler
November 29, 2017

According to the National Retail Federation, 70% of Americans – 164 MILLION people – planned to shop during the 2017 Thanksgiving weekend. The breakdown of those 164 million people was that 70% planned to shop on actual Black Friday, and only 48% planned to shop on actual Cyber Monday.

Given the convenience of online shopping and the often dreadful tales of Black Friday goers, we were surprised that the Cyber Monday stat wasn’t higher. We decided to put two of our contributors into the field to evaluate the customer experience on both Black Friday and Cyber Monday to get the numbers on what a day in the life of these shoppers looks like — and why one would be more inclined to shop on one day versus the other.

Here’s what they found:

On-the-ground stats from shoppers on Black Friday and Cyber Monday

Editor’s note: This was far from a forced effort as both were searching for an excuse to shop.

This article is co-authored by Brittany Schmigel.

Brittany SchmigelBrittany Schmigel is a New Yorker and a tiny canine enthusiast. Brittany is a Content Strategist at Oracle, and has written professionally for B2B and B2C audiences within the technology, publishing, manufacturing, human resources, and legal industries.

 

 

Views and opinions expressed by the authors belong to the authors and do not necessarily reflect the position of any other agency, organization, employer, or company.

Samantha Hausler
Samantha Hausler is a bit obsessed over digital tech trends, coffee, travel, brunch, and reality TV. Samantha is a Marketing Strategist for Oracle CX with over 9 years of experience in the industry.
SmarterCX.com by Oracle is the destination for professionals who are building the next generation of customer experience. Here, you can find breaking news, in-depth analyses, expert insights, and useful tools that will empower you to think and work progressively.
CLOSE