About Shep Hyken

Shep Hyken is a customer service and experience expert and the Chief Amazement Officer of Shepard Presentations.  He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession.

Shep works with companies and organizations who want to build loyal relationships with their customers and employees.

His articles have been read in hundreds of publications, and he is the author of Moments of Magic®The Loyal CustomerThe Cult of the CustomerThe Amazement Revolution, Amaze Every Customer Every Time and Be Amazing or Go Home.

Shep is one of the customer experience experts participating in the Unforgettable CX Education Program. Learn more by visiting smartercx.com/unforgettable.