Small or medium-size businesses (SMBs) can differentiate themselves from competitors by fully understanding their customer bases. Read now on SmarterCX.com
Consumers don't have patience for poor service this holiday season. The Five9 Customer Service Index offers insight into the state of customer service.
One of the hottest attractions at the CX Showcase at Oracle OpenWorld 2017, Pepper the Robot joins the SmarterCX.com team for a live interview and demo.
Kyu-Jin Woo, Systems Architect at StubHub, discusses the benefits of interactive self-service AI applications that understand human intent for better CX.
Brian Schnack shares his views of the history and future of the contact center, and the ways in which the Cloud has revolutionized service.
Paul Greenberg, author of "CRM at the Speed of Light," examines the evolution of artificial intelligence and IOT in customer service and CX.
Robinson O'Brien Bours, Director of Support at FreedomPop, shares how the cellphone provider competes in telecommunications through customer experience.