Service pros from BISSELL, Pier 1 Imports, Smiths Medical, Elsevier share how they leverage contact center functionality to provide omnichannel service.
With a 33-criterion evaluation of the 12 most significant providers, the 2019 Q2 Forrester Wave report named Oracle as a Leader.
We asked the pros for their biggest gripes when it comes to customer service, and here are 10 they listed as most likely to make customers cringe in 2020.
Today's customer journey is increasingly complex. Here's a closer look at the importance of offering integrated customer support across channels.
The customer service journey isn't universal, says the "One Size Doesn't Fit All" research study. Here are 3 consumer must-haves that brands need to know.
No longer can brands rely on a single channel for customer service; shoppers want to communicate how they choose. Here's how a chatbot fits into the mix.
Looking for customer experience conference and event info for 2019 and 2020? We've compiled a new CX professional's guide to conferences and virtual events