Customer service is expected, and our customers know what good service looks like. Shep Hyken reviews 6 ways to be convenient in customer experience.
Modern shoppers expect their purchases to show up in one or two days -- or less. Here are 4 shipping trends that are speeding up the shopping experience.
What if you don't want to deliver a great CX? What if your goal is to deliver bad customer service? Read below for 42 ways to deliver bad customer service.
At this year's Modern Customer Experience conference, the SmarterCX team learned how exhibitors are creating smarter customer experiences through robots.
When satisfaction is at an all time high, revenue and customer loyalty increases. Here are 4 ways brands take customer satisfaction to the next level.
CX experts Joey Coleman & Dan Gingiss discuss ways a business improve customer service with small and often unnoticed marketing moments.
The future of CX depends on a delicate balance between automation and human interaction. Learn how these chatbot examples are moving closer to this goal.