Tuesday, December 11, 2018
Voices

Reflection, Advice, and Inspiration: An Interview with Audrey MacIsaac

SmarterCX Team
November 13, 2018

2 minute read

SmarterCX.com is proud to highlight women in technology who are driving innovation, creating the next generation of customer experience, and inspiring future leaders. We met with Audrey MacIsaac, VP Business Operations at Oracle Data Cloud, who reflects on her career path while offering advice and inspiration to those interested in a career in technology.

Watch our interview with Callie and read the transcript below.

Can you tell us a little bit about your role?

In my role at Oracle Data Cloud, I primarily focus on business operations which is our end to end client journey as well as internal journey for sales, account managers, and engineers. I work on cross functional process, workflows, and systems to support and grow our business to reach our goals.

Can you tell us a little bit about your career path to technology and how you got to where you are today?

My career path to technology was a bit of a winding road. I started off working in investment banking, and I was there when the financial crisis happened. So when I looked around me, there weren’t a lot of industries that were growing aside from technology, and I found myself reading about technology. I had a lot of friends in technology. I grew up taking Computer Science, and I majored in Math and was really interested in learning more about it.

So, I ended up leaving investment banking to work in financial technology where I could leverage my domain knowledge and execution skills to run sales operations and strategy. From there I really learned that I love growing new programs, driving revenue, and helping to configure systems to grow businesses.

I think sometimes when people want to get into technology, they don’t really know how. They think that it needs to be within a specific skillset, but you can really think more broadly about how you can relate your personal skills, or interest to growing a technology company.

If you could give your younger self a piece of advice, what would it be?

If I was going to give my younger self a piece of advice, it would probably be to question myself less. I often find myself questioning whether or not I should make that bold move or take that step forward, or if it’s the right step forward. I think as long as I recognize that I was taking steps forward, it’s okay to take a misstep.

Can you tell us about a woman who has inspired you?

There are a number of women I’ve worked with in the past who’ve been an inspiration to me. One of the first senior leaders that I worked with – she set the pace for her family. She was a breadwinner. She balanced very well with her husband and accountabilities with the family. She also was really good at setting balance internally. She didn’t travel when she didn’t want to. She didn’t attend meetings that she didn’t think she needed to be in. And she was very outspoken. There have been a few of those women along the way who I’ve seen be really great role models to their families and to other employees for how you can control your career and make decisions, and be bold with what you want and still move up and move forward.

For more insights from successful women in technology, visit https://smartercx.com/womenintech/.

Copyright © 2018 Oracle. All rights reserved.

This transcript may be edited for readability.

SmarterCX Team
The SmarterCX team is comprised of subject matter experts, writers, artists, designers, and CX professionals who are dedicated to building a smarter customer experience.
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