Episode 15 of Experience This! – a new customer experience podcast series – is now available. Listen here.
Episode 15 summary: Successful customer relationship management means not being afraid to publicly admit your mistakes. Plus, hear how Netflix brought fun to its required communications, and how you can harness the power of positive feedback.
Get more episodes of Experience This! at smartercx.com/experience-this.
Learn more about the podcast and its creators at experiencethisshow.com.