Monday, March 30, 2020

Powerful Customer Relationship Management: Episode 15 of Experience This!

SmarterCX Team
January 19, 2018

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Episode 15 of Experience This! – a new customer experience podcast series – is now available. Listen here.

Episode 15 summary: Successful customer relationship management means not being afraid to publicly admit your mistakes. Plus, hear how Netflix brought fun to its required communications, and how you can harness the power of positive feedback.

Get more episodes of Experience This! at

Learn more about the podcast and its creators at

SmarterCX Team
The SmarterCX team is comprised of subject matter experts, writers, artists, designers, and CX professionals who are dedicated to building a smarter customer experience. by Oracle is the destination for professionals who are building the next generation of customer experience. Here, you can find breaking news, in-depth analyses, expert insights, and useful tools that will empower you to think and work progressively.