Sunday, July 21, 2019

Never Stop Trying to Improve, An Interview with Callie Reynolds

SmarterCX Team
November 06, 2018

3 minute read is proud to highlight women in technology who are driving innovation, creating the next generation of customer experience, and inspiring future leaders. We met with Callie Reynolds, Vice President of Account Management for the Moat team within Oracle Data Cloud who explains what Moat is while telling her story of her path to a career in technology.

Watch our interview with Callie and read the transcript below.

Can you tell us a little bit about Moat and your role?

Moat actually came through Oracle Data Cloud via an acquisition last year in 2017. Moat is a digital measurement company, so we provide measurement solutions for online advertising, for viewability, invalid traffic, basically trying to help brands understand the effectiveness of their digital advertising campaigns.

Can you tell us about your path to your current role and how you got involved in technology?

My path to technology is actually pretty interesting. I was an English major. I always liked science and math, but I felt more of a connection to the arts world, so I did theater, English, and music. It was in college when I was introduced to a program that was more specific to technical writing. It was taking my skills as a communicator and applying it to taking really technical information and interpreting it into layman’s terms so that anyone can understand it.

That was my first job, as a tech writer, for an aerospace engineering company. I worked with the engineers that were building parts of the plane and helping them put together manuals and content that made it easy for the people working on the planes to make repairs in real time.

I guess that’s where I fell in love with the whole idea of the technology space. I noticed an aptitude for it, an interest in it, so I went from there to working at a startup and helping to build, which is a job search engine. I had to learn the search engine space, the digital advertising space. Little by little, I started taking on new roles, working at companies in SaaS, working on digital advertising, digital advertising execution, and measurement. And then I made it to Moat.

Can you tell us about a woman who has inspired you?

I feel really fortunate that I came from a family of very strong women, women who are focused on academia, women who are focused on growing in their career and really who pushed me and inspired me to go out and do whatever was the right thing for me to do. I’ve also been really fortunate to have fantastic female mentors and managers that I’ve had the opportunity to learn from and work for.

What advice do you have for women interested in pursuing a career in technology or a role like yours?

If I was going to share advice to women who are looking to grow in their careers — you may not always see women on the leadership team. It doesn’t mean that will be forever. It doesn’t mean that you can’t get there. You absolutely can, but you need to make sure that the men that you’re working with and working for are going to be advocates for you and are going to treat you with respect and are going to push you just as much as they would push anyone else.

And never stop trying to improve. Even when you feel really happy that you got to a space or you hit a milestone, set goals for yourself. Because it’s going to push you further and it’s going to make you maybe approach things in a different way.

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This transcript may be edited for readability.

SmarterCX Team
The SmarterCX team is comprised of subject matter experts, writers, artists, designers, and CX professionals who are dedicated to building a smarter customer experience. by Oracle is the destination for professionals who are building the next generation of customer experience. Here, you can find breaking news, in-depth analyses, expert insights, and useful tools that will empower you to think and work progressively.