Robert Swan translates lessons learned from his experiences as a polar explorer into leadership lessons for business leaders at Oracle's ModernCX.
Analysts from Forrester, IDC, Opus Research, Ovum, and Nucleus Research weigh in on characteristics to look for in CX technology vendors.
Robert Swan sits down with Oracle at the ModernCX 2017 conference and shares the impact of emerging technology on sustainability.
Kyu-Jin Woo, Systems Architect at StubHub, discusses the benefits of interactive self-service AI applications that understand human intent for better CX.
Meet Robert Swan, OBE, BA, FRGS, explorer, founder of 2041, and the first person to walk to the North and South Poles | SmarterCX
Katrina Gosek, Daryn Mason and Brian Curran of Oracle detail the new customer journey and the customer experience strategy called Customer Journey Mapping.
Jeff Lundal, SVP, North America Digital Sales at Oracle, speaks on SMBs' struggle for customer retention, and the role of AI and emerging trends in CX.