In this video interview, CX expert Shep Hyken discusses the importance of customer service when it comes to creating an amazing customer experience.
Mick Ebeling discusses the inspiration behind his organization, Not Impossible Labs, and his passion for making the impossible possible through technology.
In this video, Jennifer Storms, CMO & EVP at NBC Sports, discusses how data plays a role in how quickly Olympic athletes go from ordinary to extraordinary.
What can therapy animals teach us about customer experience? Here are 4 lessons that can drastically improve how consumers interact with your brand.
Katie Martell, Marketing Consultant, interviewed ModernCX attendees to test their knowledge of marketing facts vs. fiction with "two truths and a lie".
Bryan Kramer discusses how the process of making coffee uses tenants that help brands become truly human-driven in the eyes of their customers.
Priya Shah, Co-Founder and CMO of Sauce, explains how their platform lets companies use their smartphones to create exciting videos and brand engagement.