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Live from ModernCX 2019: 3 Days of Customer Experience Takeaways

SmarterCX Team
March 21, 2019

3 minute read

Last week at Oracle Modern Customer Experience 2019 in Las Vegas, customer experience leaders from around the globe and across industries gathered to glean the latest in CX technologies and trends, and share success stories, tactics, and insights for improving customer experience in the coming year and beyond.

The theme of this year’s conference was “Be Legendary Together”, and the SmarterCX team had the opportunity to meet with dozens of the industry’s current and upcoming customer experience legends including top executives, influencers, and entrepreneurs.

Take a look at some of our legendary conversations, and check back often as we update this article with additional interviews and insights throughout the week.

Strategizing sales best practices and trends with Fortune Alexander and Nancy Nardin

Kicking off interviews in the SmarterCX Studio, Fortune Alexander, Senior Director of CX Product Strategy at Oracle is joined by Nancy Nardin, Sales Technology Stack Expert and Founder of Smart Selling Tools to discuss sales best practices and trends.

MCX19 LIVE! With Nancy Nardin & Fortuné Alexander

#ModernCX LIVE!With Nancy Nardin, Sales Technology Stack Expert and Founder of Smart Selling Tools & Fortuné Alexander, Sr. Director of CX Product Strategy, Oracle:

Posted by Oracle Customer Experience on Tuesday, March 19, 2019

Making the impossible possible with Mick Ebeling

Keynote speaker and Founder of Not Impossible Labs, Mick Ebeling, shares his inspirational story and journey of founding Not Impossible Labs with Mia McPherson, Editor-in-Chief of SmarterCX.com, and discusses the idea that incredible experiences can begin with the motivation to solve issues for one person at a time.

MCX19 LIVE! With Mick Ebeling & Mia McPherson

#ModernCX LIVE!With Mick Ebeling & Mia McPherson

Posted by Oracle Customer Experience on Tuesday, March 19, 2019

It’s all about the customer experience with Daniel Foppen and Shep Hyken

Oracle’s Daniel Foppen and CX expert Shep Hyken talk about creating an amazing customer experience in a modern world and how customer service makes or breaks an experience, no matter how great the rest of the journey.

LIVE! How to create an Amazing Customer Experience in a Modern CX World.

LIVE: How to Create an Amazing Customer Experience in a Modern CX World with CX Expert, Shep Hyken and Daniel Foppen, Chief Contact Center Awesomeness Ambassador, Oracle . #ModernCX

Posted by Oracle Customer Experience on Wednesday, March 20, 2019

Creating a cohesive relationship between sales and marketing with Matt Heinz and Kelvin Gee

Matt Heinz, President of Heinz Marketing and Kelvin Gee, Senior Director of Modern Marketing Business Transformation at Oracle, talk about how B2B companies can create a cohesive relationship between sales and marketing.

LIVE: How to Create a Cohesive Relationship Between Sales and Marketing. #ModernCX with Matt Heinz, President of Heinz Marketing and Kelvin Gee, Sr. Director of Modern Marketing, Oracle

LIVE: How to Create a Cohesive Relationship Between Sales and Marketing. #ModernCX with Matt Heinz, President of Heinz Marketing and Kelvin Gee, Sr. Director of Modern Marketing, Oracle

Posted by Oracle Customer Experience on Wednesday, March 20, 2019

Navigating the meaning of CX with Brian Fanzo and Ann Handley

Brian Fanzo, Millenial Keynote Speaker & CEO of iSocialFanz and Ann Handley, WSJ Best-Selling Author & Digital Marketing Pioneer talk about customers demanding better experiences and how to incorporate fun in CX.

Making collaborative video possible with Priya Shah

Priya Shah, Co-Founder and CMO of Sauce, explains to Mia McPherson, Editor-in-Chief of SmarterCX.com, how their platform lets companies tap into communities of customers or attendees with smartphones to create exciting videos and brand engagement.

Mapping AI in your business with Jenny Griffiths

Jenny Griffiths, Founder & CEO of SnapTech, and Mia McPherson, Editor-in-Chief of SmarterCX.com, discuss how the AI industry is revolutionary and the importance of mapping out where AI makes sense in your business.

Taking on the technology industry with Susana Zoghbi

Susana Zoghbi, Co-Founder & CEO of MACTY along with Mia McPherson, Editor-in-Chief of SmarterCX.com take a deeper look at entering the technology world and discuss how to make the choice that you are the right person for the role.

Happiness through helping customers with Shana Hughes

Shana Hughes, CX Happiness Implementer at Infolexa, advocates for the Oracle Suite of products and explains the happiness it brings her to help customers through the implementation process.

Generating quality data with Dainah Kibera

Dainah Kibera, Sales Operations Manager at Kenya Airways, shares her experience with Oracle Sales Cloud with Mia McPherson, Editor-in-Chief of SmarterCX.com, and discusses how the sales team now provides quality data in the tool.

Olympians going from ordinary to extraordinary with Jennifer Storms

Jennifer Storms, CMO & EVP at NBC Sports, discusses how quickly Olympic athletes go from ordinary to extraordinary and in a matter of minutes become household names.

Creating a breakthrough from the power of animals from Pet Partners of Las Vegas

Though one of the major themes at ModernCX is enabling human interactions through technology, humans aren’t the only legends at this year’s event. Therapy dogs and cats drew large crowds of animal lovers, and their human handlers shared their inspirational journeys and rewarding work through Pet Partners of Las Vegas – Love Dog Adventures.

Check back soon for more legendary conversations with CX pros at Oracle Modern Customer Experience 2019.

SmarterCX Team
The SmarterCX team is comprised of subject matter experts, writers, artists, designers, and CX professionals who are dedicated to building a smarter customer experience.
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