About Jay Baer

Jay Baer is the founder of the global digital marketing and CX consultancy Convince & Convert, working with the world’s most iconic brands to help them gain and keep customers.  Jay is the author of six books, including Youtility, Hug Your Haters, and the soon-to-be-released Talk Triggers.

Named one of the world’s top influencers in marketing, digital marketing, social media marketing, content marketing, word-of-mouth marketing, B2B marketing, customer service, and CX, Jay has spent more than 25 years crafting extraordinary experiences.

Jay is also the host of the award-winning Social Pros podcast, and an inductee into the professional speaking and word-of-mouth marketing halls of fame.

Jay is one of the customer experience experts participating in the Unforgettable CX Education Program. Learn more by visiting smartercx.com/unforgettable.