Augmented reality is poised to make a big business splash in customer experience. New research reveals how CX experts are using AR and other emerging tech.
A recent study by Oracle and Jeanne Bliss, "One Size Doesn't Fit All," reveals 3 ways CX is vital to a brand and how consumers of all ages are responding.
The 2019 Gartner Magic Quadrant for Field Service Management recognizes technology leaders and outlines assumptions on the future of the industry.
What is CX? Three experts weigh in with examples to help conceptualize the concept of customer experience.
While all industries are making efforts to improve their overall customer experience, the term CX is often misinterpreted. So, what is customer experience?
Convince and Convert and Oracle Marketing Cloud asked 400+ marketers to critique their own biggest holiday marketing tactics and pet peeves. See the top 3.
Developing a customer experience strategy is the first step to implementing practices that excite and engage customers. Here are 5 challenges leaders face.