The Gartner Magic Quadrant for Digital Commerce 2019 recognizes digital commerce technology leaders and outlines assumptions on the future of the industry.
Influencer marketing is expected to be a 6.5 million dollar industry in 2019. But, do consumers even think influencers are influential? See the research.
Utilities struggle with a dual mission: delivering reliable customer experience today and planning for future innovation. Here are the key trends.
Generation Z might be the youngest group of consumers, but they're also paying the most attention to customer experience. Here's what you need to know.
88% of customers trust product recommendations made by people they know, says the One Size Doesn't Fit All research study. Learn how each generation feels.
Augmented reality is poised to make a big business splash in customer experience. New research reveals how CX experts are using AR and other emerging tech.
A recent study by Oracle and Jeanne Bliss, "One Size Doesn't Fit All," reveals 3 ways CX is vital to a brand and how consumers of all ages are responding.