If you work on a customer experience team, you may be wondering where your career trajectory will take you. Check out this guide for ideas.
To get a better picture of what customer experience really is, here are 15 definitions that encompass the concept of CX and how customers perceive it.
As customer experience technology and best practices evolve, asking these 3 questions continually will help companies stay on top of CX trends.
Customer experience is on the minds of many, and the practice is constantly evolving. These three strategic moves can improve your company's CX foundation.
See a snapshot of what was uncovered from Oracle's survey that measured global attitudes towards customer experience from 1,500 CX professionals.
To refresh your digital commerce strategy—or conduct a robust review—tap a set of discussion starters pulled from "The 2020 Guide to Digital Commerce."
With a 33-criterion evaluation of the 12 most significant providers, the 2019 Q2 Forrester Wave report named Oracle as a Leader.