Consumers don't have patience for poor service this holiday season. The Five9 Customer Service Index offers insight into the state of customer service.
A recent survey reveals shopping trends and desires across the generations when it comes to shopping in-store and online, and the role of technology in CX.
Forrester names Oracle as the sole leader in "The Forrester Wave™: Digital Experience Platforms, Q3 2017".
The 2017 Gartner Magic Quadrant recognizes digital commerce technology leaders, with Oracle positioned furthest for completeness of vision.