Wish there was an exact science to choosing the right gift for a loved one this holiday season? With artificial intelligence, we may be getting closer.
Consumers don't have patience for poor service this holiday season. The Five9 Customer Service Index offers insight into the state of customer service.
There's nothing like pressure to drive prioritization. Holiday 2017 will be the perfect case study to help merchants prioritize in the new era of retail.
How does the modern customer fit into the century-old Black Friday formula? Here are 3 brands that are innovating their CX strategy this holiday season.