Carolyne Matseshe-Crawford, Head of Fan Experience at Fanatics, explains how data raises the bar for customer interactions as well as your CX career path.
Anasuya Strasner, VP of Strategy and Business Development at Oracle, shares tips on how to be happy at work based on her own successful career path.
In honor of graduation season, SmarterCX.com is proud to present an Advice for Future Customer Experience Leaders series featuring wisdom from top experts.
So you want to be the next hotshot CX leader? Here are a few pointers to get started on the road to becoming a leading customer experience professional.
Based on his own experiences, CX influencer Chris J. Snook offers 4 tips for career success to new grads and future customer experience leaders.
Congrats to the class of 2018! So, you're interested in a career in marketing or customer experience? Marketing influencer Katie Martell offers 7 tips.
CX expert Dan Gingiss shares his first career experience with an unhappy client. See how he answered the question: How would you handle an angry customer?