Episode 8 of Experience This! – a new customer experience podcast series – is now available. Listen Here.
Episode 8 summary: Customer loyalty is most vulnerable when they are being transitioned from sales to management/maintenance. Keep your customers happy here and you’ll earn their business for years to come. So don’t pull a CX bait-and-switch by fumbling the handoff!
Get more episodes of Experience This! at smartercx.com/experience-this.
Learn more about the podcast and its creators at experiencethisshow.com.