Tuesday, November 21, 2017
Voices

Experience This! Episode 8: Changing Image Through Customer Care

>SmarterCX Team SmarterCX Team
November 12, 2017

Episode 8 of Experience This! – a new customer experience podcast series – is now available. Listen Here.

Episode 8 summary: Customer loyalty is most vulnerable when they are being transitioned from sales to management/maintenance. Keep your customers happy here and you’ll earn their business for years to come. So don’t pull a CX bait-and-switch by fumbling the handoff!

Get more episodes of Experience This! at smartercx.com/experience-this.

Learn more about the podcast and its creators at experiencethisshow.com.

SmarterCX Team
The SmarterCX team is comprised of subject matter experts, writers, artists, designers, and CX professionals who are dedicated to building a smarter customer experience.
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