Thursday, February 21, 2019

Experience This! Episode 10: Anticipating Customer Needs

SmarterCX Team
November 29, 2017


Episode 10 of Experience This! – a new customer experience podcast series – is now available. Listen here.

Episode 10 summary: We could all be doing more to answer customer questions, pre-empt their needs, and deliver a pitch-perfect customer experience.

Get more episodes of Experience This! at

Learn more about the podcast and its creators at

SmarterCX Team
The SmarterCX team is comprised of subject matter experts, writers, artists, designers, and CX professionals who are dedicated to building a smarter customer experience. by Oracle is the destination for professionals who are building the next generation of customer experience. Here, you can find breaking news, in-depth analyses, expert insights, and useful tools that will empower you to think and work progressively.