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CX Events

Everything You Need to Know About the Oracle Cloud CX Virtual Summit on Intelligent Service in the Experience Economy

Jodi Warner
September 11, 2020

2 minute read

Oracle is hosting the Oracle Cloud CX Virtual Summit on Thursday, September 17 from 9:00 AM to 10:45 AM PT. The virtual event is free to attend, with planned content including insights and real-life examples of how intelligent service helps you reimagine the customer experience.

Register for the virtual summit here.

Here’s everything you need to know about the Oracle Cloud CX Virtual Summit including information on:

  1. Featured speakers
  2. Agenda highlights
  3. Social media
  4. Future summits

Featured speakers

Featured speakers at Oracle Cloud CX Virtual Summit will include:

  • Ernest Lu, Vice President, Customer Advocacy, Razer Inc.
  • Pradeep Atluri, Vice President, Information Strategy and Technology, Badger Daylighting
  • Moritz von Butler, Global Head of Digitalization & Change, MyHR Services and Solutions, Credit Suisse
  • Shep Hyken, Chief Amazement Officer, Shepard Presentations
  • Jay Baer, Event Host, Content Marketing Consultant and CEO of Convince & Convert
  • Rob Tarkoff, Executive Vice President, Oracle CX and Data Cloud
  • Lisa Joy Rosner, Senior Vice President of Brand and Content Marketing, Oracle
  • Chris McGugan, Senior Vice President of Oracle CX Service
  • Jeff Wartgow, Vice President, Product Management, Oracle
  • Danette Beal, Senior Product Manager for CX Service, Oracle
  • Alice Park, CX Global GTM, Oracle
  • Shawn Myers, Director of Oracle CX Product Marketing
  • John Ranalli, Principal Product Manager for Field Service, Oracle

Agenda highlights

The virtual event plans to deliver insights into how to adapt your service strategy in the face of constant change. Viewers will have the opportunity to choose from two tracks: customer service and field service. Agenda highlights include:

  1. Sessions from Oracle Cloud visionaries
  2. Oracle customer success stories
  3. Oracle product news and feature releases
  4. Select sessions on intelligent service (customer service and field service):
  • Mastering Customer Signals in the Experience Economy with Rob Tarkoff, Executive Vice President, Oracle CX and Data Cloud
  • Service Signals and the Impact of the Experience Economy with Chris McGugan, Senior Vice President, Oracle CX Service and Jeff Wartgow, Vice President, Product Management, Oracle
  • Visualize Your Path to Service Excellence with Shep Hyken, Chief Amazement Officer, Shepard Presentations, Ernest Lu, Vice President, Customer Advocacy, Razer Inc., Shawn Myers, Director of CX Product Marketing, Oracle, and Danette Beal, Senior Product Manager for CX Service, Oracle
  • Visualize Your Path to Field Service Excellence with Pradeep Atluri, Vice President, Information Strategy and Technology, Badger Daylighting, John Ranalli, Principal Product Manager, Oracle, Lisa Joy Rosner, Senior Vice President of Brand and Content Marketing, Oracle, and Jeff Wartgow, Vice President, Product Management, Oracle

 

Social media

Twitter

The official hashtag for the event is #OracleCXSummit. Oracle handles @OracleCX and @OracleServCloud will post updates as well.

Facebook

Facebook updates during the event will be shared on the Oracle Customer Experience Facebook page.

LinkedIn

Updates during the event will be shared on the Oracle Customer Experience page.

Upcoming summits

  • October 29: Responsive Selling in the Experience Economy

Register for the free virtual summit here, and check back before, during, and after the event for frequent updates!

Note that session and event details are subject to change.

Jodi Warner
Jodi Warner is little bit Yankee and a little bit y'all. Some of Jodi's favorite things include her goldendoodle, jazz fest in New Orleans, eating in NYC, and watching her favorite sports teams. Jodi is a Senior Content Manager at Oracle with more than 10 years of industry experience.
SmarterCX.com by Oracle is the destination for professionals who are building the next generation of customer experience. Here, you can find breaking news, in-depth analyses, expert insights, and useful tools that will empower you to think and work progressively.
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