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CX Events

Everything You Need to Know About CX Technologies at Oracle OpenWorld 2019

Corie McHugh
September 09, 2019

3 minute read

Oracle OpenWorld 2019 will take place September 16 – 19 in San Francisco, with over 2,000 unique sessions planned on topics including breakthrough innovation and technology.

Below we highlight everything you need to know about customer experience technologies and featured activities that will be showcased at the event, including the following:

  • CX sessions

  • CX speakers

  • Featured entertainment

Ready to register for Oracle OpenWorld? View the registration page.

Please note that sessions and event details are subject to change.

Larry Ellison’s keynote at Oracle OpenWorld 2018

Featured sessions

Oracle OpenWorld 2019 features CX sessions focusing on transformational technologies, cloud innovations for business success, and more, as well as key concepts for sales, marketing, commerce, and customer service professionals. Take a look at a sample of featured CX sessions below, or view the full session catalog here.

An Enterprise Digital Transformation Playbook Using IoT, Blockchain, and AI

Presented by Jai Suri, Senior Director, Product Management, Oracle; Bhagat Nainani, Group Vice President, Oracle; Jeff Blattner, Director of IT, Titan International

Learn more

Your Opinion Matters: The Transformation of the Customer Service Experience

Presented by Matt Duke, Senior Director Business Operations & Analytics, Oracle; Lawrence Lindsey, Vice President, OAL Cloud Solutions, Oracle

Learn more

Introduction to Oracle Customer Experience Unity Customer Intelligence Platform

Presented by Steve Earl, Sr Director Product Marketing, Oracle; Abbas Makhdum, Director CX Product Marketing, Oracle

Learn more

Strengthening the Customer Experience Using Data and Oracle Marketing Cloud

Presented by Tony Castiglioni, VP, Product Management, B2C, Oracle; Scott Tan, Head, CRM, ShopBack; Shashi Seth, SVP, Oracle Marketing Cloud, Oracle

Learn more

Your Opinion Matters: The Transformation of the Customer Discovery Experience

Presented by Sujith Abraham, Business Development VP – Sales, Oracle; Chris Dials, SVP Analytics, Insights and Operations, Oracle

Learn more

Improve Customer Experience with Logistics Digital Assistants

Presented by Evelyn Mei, Product Strategy Manager, Oracle

Learn more

Inside the exhibit hall at Oracle OpenWorld 2018

Customer speakers

At Oracle OpenWorld 2019, Oracle will host some of its most innovative customers who are taking a smarter approach to customer experience. Get inspiration from the thought leaders, entrepreneurs, innovators, and shapers of the future who are changing the face of business as we know it. View a sample of featured customers and sessions highlighted below.

Alice Dungey, Senior Manager, Southwest Airlines

Session: Create and Reward Your Best Customers with Commerce and Loyalty

Learn more

Tim Gruidl, President, Fishbowl Solutions

Session: Office Depot Leverages Digital Assistant to Streamline Customer Service

Learn more

Ritch Hartman, Senior Director, IT, Office Depot

Session: What If You Could Run Your Entire Company in the Cloud?

Learn more

Alex Alayasa, Managing Director, Corporate Business Services, FedEx

Session: The Rise of the Enterprise Chatbot: One Voice for All Your Applications

Learn more

Featured entertainment

Once you’ve been energized by the fresh ideas and brilliant minds you’ve engaged with at Oracle OpenWorld, cap off the event with an evening of inspiration and celebration of live music! Oracle CloudFest will take place on Wednesday, September 18th at Chase Center and will feature these two performers: John Mayer and Flo Rida.

  • John Mayer is a guitar virtuoso, an Instagram live host, and a musical storyteller. He has won seven Grammy awards and has earned a record seven U.S. #1s on Billboard’s Top Rock Albums chart and 25 entries on the Hot Rock Songs chart, the most for any solo artist.
  • Flo Rida is a Grammy-nominated hitmaker with over 100 million records sold and 29 tracks featured on Billboard’s Hot 100. Not only has the Florida-born rapper become a chart fixture thanks to his chart-topping hits, he’s also united millions of fans of pop, hip-hop, and club music around the world and establishing himself as an international, genre-busting superstar in the process.

Interested in learning more about Oracle OpenWorld? Visit

**Ready to register for Oracle OpenWorld today? Visit the registration page.

To join in on the conversation, use the event hashtag #OOW19.

Corie McHugh
Corie McHugh is originally from New Orleans, studied English & Theater at Florida State University, and she received her Masters in Theater Education from NYU. She has a passion for the arts and has worked in the education world for over twelve years. In her free time, she enjoys managing social media, writing, cheering on the Saints, and spending time with her two year old son. by Oracle is the destination for professionals who are building the next generation of customer experience. Here, you can find breaking news, in-depth analyses, expert insights, and useful tools that will empower you to think and work progressively.