Oracle OpenWorld 2019 will take place September 16 – 19 in San Francisco, with over 2,000 unique sessions planned on topics including breakthrough innovation and technology.
Below we highlight everything you need to know about customer experience technologies and featured activities that will be showcased at the event, including the following:
Ready to register for Oracle OpenWorld? View the registration page.
Please note that sessions and event details are subject to change.
Oracle OpenWorld 2019 features CX sessions focusing on transformational technologies, cloud innovations for business success, and more, as well as key concepts for sales, marketing, commerce, and customer service professionals. Take a look at a sample of featured CX sessions below, or view the full session catalog here.
An Enterprise Digital Transformation Playbook Using IoT, Blockchain, and AI
Presented by Jai Suri, Senior Director, Product Management, Oracle; Bhagat Nainani, Group Vice President, Oracle; Jeff Blattner, Director of IT, Titan International
Your Opinion Matters: The Transformation of the Customer Service Experience
Presented by Matt Duke, Senior Director Business Operations & Analytics, Oracle; Lawrence Lindsey, Vice President, OAL Cloud Solutions, Oracle
Introduction to Oracle Customer Experience Unity Customer Intelligence Platform
Presented by Steve Earl, Sr Director Product Marketing, Oracle; Abbas Makhdum, Director CX Product Marketing, Oracle
Strengthening the Customer Experience Using Data and Oracle Marketing Cloud
Presented by Tony Castiglioni, VP, Product Management, B2C, Oracle; Scott Tan, Head, CRM, ShopBack; Shashi Seth, SVP, Oracle Marketing Cloud, Oracle
Your Opinion Matters: The Transformation of the Customer Discovery Experience
Presented by Sujith Abraham, Business Development VP – Sales, Oracle; Chris Dials, SVP Analytics, Insights and Operations, Oracle
Improve Customer Experience with Logistics Digital Assistants
Presented by Evelyn Mei, Product Strategy Manager, Oracle
At Oracle OpenWorld 2019, Oracle will host some of its most innovative customers who are taking a smarter approach to customer experience. Get inspiration from the thought leaders, entrepreneurs, innovators, and shapers of the future who are changing the face of business as we know it. View a sample of featured customers and sessions highlighted below.
Alice Dungey, Senior Manager, Southwest Airlines
Session: Create and Reward Your Best Customers with Commerce and Loyalty
Tim Gruidl, President, Fishbowl Solutions
Session: Office Depot Leverages Digital Assistant to Streamline Customer Service
Ritch Hartman, Senior Director, IT, Office Depot
Session: What If You Could Run Your Entire Company in the Cloud?
Alex Alayasa, Managing Director, Corporate Business Services, FedEx
Session: The Rise of the Enterprise Chatbot: One Voice for All Your Applications
Once you’ve been energized by the fresh ideas and brilliant minds you’ve engaged with at Oracle OpenWorld, cap off the event with an evening of inspiration and celebration of live music! Oracle CloudFest will take place on Wednesday, September 18th at Chase Center and will feature these two performers: John Mayer and Flo Rida.
- John Mayer is a guitar virtuoso, an Instagram live host, and a musical storyteller. He has won seven Grammy awards and has earned a record seven U.S. #1s on Billboard’s Top Rock Albums chart and 25 entries on the Hot Rock Songs chart, the most for any solo artist.
- Flo Rida is a Grammy-nominated hitmaker with over 100 million records sold and 29 tracks featured on Billboard’s Hot 100. Not only has the Florida-born rapper become a chart fixture thanks to his chart-topping hits, he’s also united millions of fans of pop, hip-hop, and club music around the world and establishing himself as an international, genre-busting superstar in the process.
Interested in learning more about Oracle OpenWorld? Visit oracle.com/openworld.
**Ready to register for Oracle OpenWorld today? Visit the registration page.
To join in on the conversation, use the event hashtag #OOW19.