Oracle OpenWorld 2018 will take place October 22-25 in San Francisco, with over 1,000 planned sessions on topics including transformational technologies, growth acceleration, intelligent cloud applications, and more.
Below we highlight everything you need to know about customer experience (CX) technologies and featured activities that will be showcased at Oracle OpenWorld 2018, including the following:
- CX sessions
- CX speakers
- Featured entertainment
Please note that sessions and event details are subject to change.
Rapidly changing customer habits have prompted a focus on continuous innovation when it comes to customer experience technologies. At Oracle OpenWorld 2018, featured CX sessions focus on emerging technologies and innovations like IoT, AI, Blockchain, and more, as well as critical foundational technologies and concepts for Commerce, Marketing, Sales, and Service professionals. Take a look at a sample of featured sessions below, or view the full session catalog here.
Oracle Cloud Apps: Your Innovation Machine Built on AI, IoT, and Blockchain
Presented by Steven Miranda, Executive Vice President, Applications Development, Fusion – Development Management, Oracle
Unified CX Platform Helps Drive Connected Data, Intelligence, and Experience
Presented by Guru Muzumdar, Senior Director, Product Management, Oracle CX Cloud, Oracle
Leveraging AI to Personalize Commerce Experiences
Presented by Alistair Galbraith, Senior Director, CX Product Strategy, Fusion Cloud Commerce, Oracle; Gary Kirschner, Senior Director, Product Management, Oracle
Data 101: What All Marketers Need to Know
Presented by David Hibbs, Senior Product Manager, DMP Product Management, BlueKai Development, Oracle
CX Sales and Service General Session: Moving Beyond Sales Automation
Presented by Fortune Alexander, Senior Director, CX Product Strategy, Oracle
The Magic Behind a Great Chat Experience
Presented by Jeremy Kembel, Director Product Management, Oracle
At Oracle OpenWorld 2018, Oracle will host some of its most innovative customers who are taking a smarter approach to customer experience. View a sample of featured customers and their sessions highlighted below.
Aaron Webb, Application Services Manager CRM, Westpac
Session: Oracle Policy Automation: Changing the Sales and Services Landscape
John Spencer, Director Technology & E-Commerce, The Vermont Country Store
Session: Vermont Country Store’s Journey to Oracle Commerce Cloud
Sharon Perkins, Manager, HR Technology, Yum! Brands
Session: Customers Can Coexist Successfully
Karl Martineau, CIO, Legal Aid Ontario
Session: Using Oracle Cloud Applications to Augment On-Premises Applications
Scott McBain, Enterprise Applications Manager – Customer to Order, Overhead Door Corporation
Session: The Future of Customer Services Using the Portal
Alok Khanna, Executive Director, Indian Oil Corporation; Praveen Kumar, DGM, Indian Oil Corporation; Umesh Goel, Chief General Manager, Indian Oil Corporation
Session: Indian Oil’s Epic Journey to Deliver Next-Generation Customer Experience
After three days of cutting edge content, OpenWorld will wrap with an epic night of live music! CloudFest 2018 will take place on Wednesday, October 24th at AT&T Park and will feature these three performers: Beck, Portugal. The Man, and Bleachers.
- Beck is a four-time platinum artist who has released 13 studio albums and is known for creating music in a wide genre of styles including folk, funk, soul, hip hop, electronic, alternative rock and psychedelia. His top two most popular and acclaimed recordings are “Odelay“ and “Sea Change“, and were ranked on Rolling Stone’s list of the 500 greatest albums of all time.
- American rock band, Portugal. The Man has released eight studio albums, and their top hit, “Feel it Still” peaked at #4 on the Billboard charts in 2017. The song also broke the record for most weeks at number one on the Alternative Songs chart, at twenty weeks.
- Bleachers is the official stage name of renowned songwriter and record producer Jack Antonoff, who is also part of the band Fun. Hits include “I Wanna Get Better,” Don’t Take the Money“ and “Rollercoaster.“
Interested in learning more about Oracle OpenWorld? Visit oracle.com/openworld.
**Ready to register for Oracle OpenWorld today? Visit the registration page.
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