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CX Events

Everything You Need to Know About CX Technologies at Oracle OpenWorld 2018

Jodi Warner
September 25, 2018

3 minute read

Oracle OpenWorld 2018 will take place October 22-25 in San Francisco, with over 1,000 planned sessions on topics including transformational technologies, growth acceleration, intelligent cloud applications, and more.

Below we highlight everything you need to know about customer experience (CX) technologies and featured activities that will be showcased at Oracle OpenWorld 2018, including the following:

  • CX sessions
  • CX speakers
  • Featured entertainment

Please note that sessions and event details are subject to change.

Featured sessions

Rapidly changing customer habits have prompted a focus on continuous innovation when it comes to customer experience technologies. At Oracle OpenWorld 2018, featured CX sessions focus on emerging technologies and innovations like IoT, AI, Blockchain, and more, as well as critical foundational technologies and concepts for Commerce, Marketing, Sales, and Service professionals. Take a look at a sample of featured sessions below, or view the full session catalog here.

Oracle Cloud Apps: Your Innovation Machine Built on AI, IoT, and Blockchain

Presented by Steven Miranda, Executive Vice President, Applications Development, Fusion – Development Management, Oracle

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Unified CX Platform Helps Drive Connected Data, Intelligence, and Experience

Presented by Guru Muzumdar, Senior Director, Product Management, Oracle CX Cloud, Oracle

Learn More

Leveraging AI to Personalize Commerce Experiences

Presented by Alistair Galbraith, Senior Director, CX Product Strategy, Fusion Cloud Commerce, Oracle; Gary Kirschner, Senior Director, Product Management, Oracle

Learn More

Inside the CX exhibit area with Pepper the Robot at Oracle OpenWorld 2017

Data 101: What All Marketers Need to Know

Presented by David Hibbs, Senior Product Manager, DMP Product Management, BlueKai Development, Oracle

Learn More

CX Sales and Service General Session: Moving Beyond Sales Automation

Presented by Fortune Alexander, Senior Director, CX Product Strategy, Oracle

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The Magic Behind a Great Chat Experience

Presented by Jeremy Kembel, Director Product Management, Oracle

Learn More

Inside the CX exhibit area at Oracle OpenWorld 2017

Customer Speakers

At Oracle OpenWorld 2018, Oracle will host some of its most innovative customers who are taking a smarter approach to customer experience. View a sample of featured customers and their sessions highlighted below.

Aaron Webb, Application Services Manager CRM, Westpac

Session: Oracle Policy Automation: Changing the Sales and Services Landscape

Learn more

John Spencer, Director Technology & E-Commerce, The Vermont Country Store

Session: Vermont Country Store’s Journey to Oracle Commerce Cloud

Learn More

Sharon Perkins, Manager, HR Technology, Yum! Brands

Session: Customers Can Coexist Successfully

Learn More

Karl Martineau, CIO, Legal Aid Ontario

Session: Using Oracle Cloud Applications to Augment On-Premises Applications

Learn More

Scott McBain, Enterprise Applications Manager – Customer to Order, Overhead Door Corporation

Session: The Future of Customer Services Using the Portal

Learn More

Alok Khanna, Executive Director, Indian Oil Corporation; Praveen Kumar, DGM, Indian Oil Corporation; Umesh Goel, Chief General Manager, Indian Oil Corporation

Session: Indian Oil’s Epic Journey to Deliver Next-Generation Customer Experience

Learn More

Tara Stoinski, President, CEO, and Chief Scientific Officer of the Dian Fossey Gorilla Fund in conversation with Colleen Cassity, Executive Director of Oracle Corporate Citizenship, at Oracle OpenWorld 2017

Featured Entertainment

After three days of cutting edge content, OpenWorld will wrap with an epic night of live music! CloudFest 2018 will take place on Wednesday, October 24th at AT&T Park and will feature these three performers: Beck, Portugal. The Man, and Bleachers.

  • Beck is a four-time platinum artist who has released 13 studio albums and is known for creating music in a wide genre of styles including folk, funk, soul, hip hop, electronic, alternative rock and psychedelia. His top two most popular and acclaimed recordings are “Odelay and “Sea Change, and were ranked on Rolling Stone’s list of the 500 greatest albums of all time.
  • American rock band, Portugal. The Man has released eight studio albums, and their top hit, “Feel it Still” peaked at #4 on the Billboard charts in 2017. The song also broke the record for most weeks at number one on the Alternative Songs chart, at twenty weeks.

Interested in learning more about Oracle OpenWorld? Visit

**Ready to register for Oracle OpenWorld today? Visit the registration page.

To join in the conversation, use the conference hashtag #OOW18.

Jodi Warner
Jodi Warner is little bit Yankee and a little bit y'all. Some of Jodi's favorite things include her goldendoodle, jazz fest in New Orleans, eating in NYC, and watching her favorite sports teams. Jodi is a Content Marketing Specialist at Oracle with more than 10 years of industry experience. by Oracle is the destination for professionals who are building the next generation of customer experience. Here, you can find breaking news, in-depth analyses, expert insights, and useful tools that will empower you to think and work progressively.