3 CX Metrics to Live By in 2020
Companies collect a plethora of customer data, but it's not all meaningful. Experts say these 3 metrics provide critical insight into how your CX is doing.
Predictive AI and Customer Experience: What’s Next?
The customer experience is about to be dramatically redefined in the retail space by predictive AI, as concepts move beyond basic recommendations.
Autonomous Tech for Customer Experience: What Does It Mean?
Imagine what the business world would look like if customer experiences ran on autopilot. Here's a look at what autonomous tech can do for CX.
Customer Experience in the Palm of Your Hand – An Intro to CX Biometrics
Biometrics measure biological and physical attributes, providing more data points brands can use to enhance customer experience. Here are the basics.
Under-the-Radar IoT Predictions for Technologists, Builders, and Creators in 2020
The opportunity for aspiring creators of IoT products has never been bigger. Keep these IoT predictions in mind when building new tech in 2020.
The E in Ecommerce? In 2020, It Stands for Everywhere
Today, ecommerce is less about ubiquitous online access and more about the experience, especially for savvy, always-connected consumers.
4 Key AI Innovations That Made a Splash in 2019
As 2019 draws to a close, and a new year and a new decade are upon us, we're looking back at the year's biggest AI innovations and trends.
SmarterCX Rundown
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