AI is sparking a new economy in which bots have a prevalent role. But what does bot mean? What human potential can it unlock?
Artificial intelligence is already making waves in the business world. New research shows how CX leaders are using AI and how it's impacting their orgs.
Bots are all around us. We examine the question, "What does bot mean?" and how they play a role in education, healthcare, finance, and transportation.
Voice assistant technology is creating an entirely new standard of customer experience and support. New research shows how CX leaders are using this tech.
IoT offers a look behind the curtain at real-world product performance and customer behavior. See how 500 CX leaders are using IoT to improve CX processes.
Research shows the ecommerce marketing budget expanding across the retail business model, particularly with digital-first, direct-to-consumer brands.
Self-checkout is here to stay, it seems, with more and more money invested into innovating the technology. Here are some pros and cons of self-checkout.