Where should CMOs concentrate their efforts to get customer experience right in in 2018? Here are 5 data-driven trends that top the CMO priorities list.
Emerging trends and technologies are driving CPQ software in 2018. See who's adopting CPQ and who will be left behind.
CRM software has come a long way since its beginnings in the 70s and 80s. Here are four trends that are driving innovation in CRM software in 2018.
Becoming a destination has been a focus for digital commerce leaders for quite some time. Here are 4 characteristics of digital experience destinations.
Machine learning and artificial intelligence will take over mundane tasks across the enterprise, but in 2018 more orgs will pause to ascertain readiness.
In 2017, trends in artificial intelligence were at the forefront of customer experience technology and top-of-mind for CX professionals.
Live from Oracle OpenWorld, Jack Berkowitz talks about the expansion of Adaptive Intelligence, upcoming trends in IoT, and his definition of Smarter CX.