4 AI Innovations That Made a Splash in 2020
As 2020 draws to a closer, we're looking at the biggest AI trends and innovations that shaped life and business this year.
3 Tips on Applying User Experience (UX) Lessons to Improving Your Company
Explore 3 tips from the Often Imitated podcast on how UX can guide improvements to your company featuring an interview with Zach Scheel, CEO of Rhumbix.
Using Public Data to Augment AI
Discover how companies that find the right public data and utilize it effectively to augment AI will likely see success in their CX efforts.
3 Ways Artificial Intelligence Boosts the Spring Cleaning Experience
Could your spring cleaning use an artificial intelligence-powered boost? Here are 3 gadgets using AI to help keep homes tidy.
5 Retail Innovations That’ll Blow Your Mind in 2020
See how 5 retail innovation leaders at NRF 2020's Innovation Lab showed us how they're using emerging tech to change cx in 2020 and beyond.
Chatbots Make These 3 Customer Experience Improvements Possible
Here are three ways chatbots can help their human colleagues provide a stellar customer experience.
3 CX Metrics to Live By in 2020
Companies collect a plethora of customer data, but it's not all meaningful. Experts say these 3 metrics provide critical insight into how your CX is doing.
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SmarterCX Rundown
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Download the Gartner Magic Quadrant for Multichannel Marketing Hubs 2020 report for an evaluation of 19 leading vendors.