Robots vs Humans Update: What Do Bots Mean for Our Future?
AI is sparking a new economy in which bots have a prevalent role. But what does bot mean? What human potential can it unlock?
How Will Artificial Intelligence Customize Your Business Services?
Artificial intelligence is already making waves in the business world. New research shows how CX leaders are using AI and how it's impacting their orgs.
What Does Bot Mean? 4 Ways Bots Play a Role in Our Daily Lives
Bots are all around us. We examine the question, "What does bot mean?" and how they play a role in education, healthcare, finance, and transportation.
The Voice Assistant Comes of Age: Chatbots and AI Drive CX Solutions
Voice assistant technology is creating an entirely new standard of customer experience and support. New research shows how CX leaders are using this tech.
ROI on IOT: What Is This Tech Giving Back to Customer Experience?
IoT offers a look behind the curtain at real-world product performance and customer behavior. See how 500 CX leaders are using IoT to improve CX processes.
Today’s Retail Marketing Budget Is Different Than You Think
Research shows the ecommerce marketing budget expanding across the retail business model, particularly with digital-first, direct-to-consumer brands.
Self-Checkout: Pros, Cons, and the Future
Self-checkout is here to stay, it seems, with more and more money invested into innovating the technology. Here are some pros and cons of self-checkout.
Join Jeanne Bliss, President of CustomerBLISS, for a 9-minute webinar to learn how to blend high tech with high touch to deliver experiences your customers want.