What Is the Service Recovery Paradox, and Is It Real?
The service recovery paradox (SRP) is the concept that recovering after delivering a poor service experience increases loyalty. But is that truly the case?
2019 Preview: 4 CX Innovations Shaping the Way We Watch Movies
CX innovations are changing the way we watch movies. Here's a preview for the trends that will shape movie watching in 2019.
3 Ways to Achieve the Customer Experience Lifestyle
Learn 3 ways Nespresso achieves the customer experience lifecycle by using sustainable practices.
The Hidden Side of CX Enhancements That Boosts ROI and Investment Payback
Investing in the hidden side of customer experience (cx) enhancements is key to boosting your ROI.
Virtual Reality and Augmented Reality: What’s the Difference?
New tech like virtual reality and augmented reality have created new ways for businesses and consumers to change their world. So what's the difference?
8 Top Customer Experience Quotes of 2018
2018 was an exciting year for CX. Here's a closer look at 8 customer experience quotes that inspired us in 2018.
Unforgettable Episode 20: Trust Customers, So They Will Trust You
Jeanne Bliss talks about how, repeatedly, companies and leaders who enable two-way trust with their customers find that it becomes a growth engine.
Join Jay Baer, CX business expert and founder of Convince & Convert, and David Troll, VP for Smart Home Services for DISH Network, to learn why your employees will love enhanced customer experience.
Join Jeanne Bliss, President of CustomerBLISS, for a 9-minute webinar to learn how to blend high tech with high touch to deliver experiences your customers want.