Adapted advice from Joey Coleman and Dan Gingiss from Experience This! podcast: "All it takes is one stellar customer experience to win permanent loyalty."
There's nothing like pressure to drive prioritization. Holiday 2017 will be the perfect case study to help merchants prioritize in the new era of retail.
Thought leadership is a powerful asset in customer experience and engagement, especially when personalized throughout the entire customer journey.
Des Cahill, VP and Head CX Evangelist is interviewed by SmarterCX.com about the CX Showcase and Oracle's CX innovations at Oracle OpenWorld.
Experience This! Podcast series, Episode 8: Changing Image Through Customer Care. Don't pull a CX bait-and-switch by fumbling the handoff from sales.
How does the modern customer fit into the century-old Black Friday formula? Here are 3 brands that are innovating their CX strategy this holiday season.
For enterprise CX leaders to be more effective, it's imperative they collect as much hindsight as they can get their hands on.