Thursday, July 09, 2020

What Are Customer Experience Professionals Saying Right Now?

Samantha Hausler
December 18, 2017

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During our recent webinar with Jay Baer, digital business expert and founder of Convince & Convert, we polled over one hundred attending customer experience (CX) professionals to find out how their companies are thinking about key topics affecting CX today. Here’s what we found out about how they’re meeting customer expectations, adopting chatbot technology, and hiring Customer Experience Managers (CXMs).

And, in case you missed it, watch the webinar on-demand anytime: “What Your Customers REALLY Want Out of Your CX, and How to Deliver it Now.”

What 100 CX professionals are saying right now about customer experience

Samantha Hausler
Samantha Hausler is a bit obsessed over digital tech trends, coffee, travel, brunch, and reality TV. Samantha is a Marketing Strategist for Oracle CX with over 9 years of experience in the industry. by Oracle is the destination for professionals who are building the next generation of customer experience. Here, you can find breaking news, in-depth analyses, expert insights, and useful tools that will empower you to think and work progressively.