Sunday, August 18, 2019
CX Events

Customer Experience Conference and Events Calendar 2019 – 2020

SmarterCX Team
July 16, 2019

3 minute read

Looking for customer experience conference and events information for 2019 and 2020? We’ve compiled a CX professional’s guide to industry conferences and virtual events to continue to keep you up-to-date, in-the-know, and ever-smarter this year.

Bookmark this page and check back as we update event and conference information throughout the year.

June 2019 CX Events and Conferences

Customer Relationship Management Conference (CRMC) 2019

June 5 – 7, 2019

Hilton Chicago; Chicago, IL

CX NYC 2019

June 11 – 12, 2019

New York, NY

Internet Retailer Conference + Exhibition (IRCE) 2019

June 25 – 28, 2019

McCormick Place West; Chicago, IL

#IRCE19

July 2019 CX Events and Conferences

CXFS Customer Experience for Financial Services

July 29 – 31, 2019

Westin Copley Place; Boston, MA

CommerceNext

July 31 – August 1, 2019

Grand Hyatt New York; New York, NY

August 2019 CX Events and Conferences

eTail East

August 19 – 22, 2019

The Sheraton; Boston, MA

#etaileast

Field Service Amelia Island 2019

August 19 – 21, 2019

The Ritz Carlton; Amelia Island, FL

CommercePros Insight North America

August 26 – 28, 2019

Hilton Austin; Austin, TX

#InsightNA

September 2019 CX Events and Conferences

PharmaForce

September 9 – 10, 2019

Boston Marriott Long Wharf; Boston, MA

Sales 3.0 Conference, Las Vegas

September 16 – 17, 2019

Four Seasons Hotel; Las Vegas, NV

MarTech East – The Marketing Technology Conference

September 16 – 18, 2019

Hynes Convention Center; Boston, MA

#MarTech

Oracle OpenWorld

September 16 – 19, 2019

Moscone Center; San Francisco, CA

#OOW19

Gartner Sales and Marketing Summit

September 17 – 19, 2019

The Cosmopolitan; Las Vegas, NV

Advertising Week New York

September 23 – 26, 2019

New York, NY

#AWNewYork

The AI Summit

September 25 – 26, 2019

The Place of the Fine Arts; San Francisco, CA

October 2019 CX Events and Conferences

Inc. 5000 Conference & Gala

October 10 – 12, 2019

JW Marriott Hotel; Phoenix, AZ

#Inc5000

CX SF 2019

October 17 – 18, 2019

San Francisco Marriott Marquis; San Francisco, CA

Technology & Services World

October 21 – 23, 2019

ARIA Resort & Casino; Las Vegas, NV

The Customer Service Summit

October 23 – 24, 2019

Marriott Brooklyn Bridge; New York, NY

Sales Management Association’s Sales Force Productivity Conference

October 23 – 25, 2019

Ritz-Carlton Atlanta; Atlanta, GA

Customer Contact West: A Frost & Sullivan Executive MindXchange

October 27 – 30, 2019

Hyatt Regency Huntington Beach Resort & Spa; Huntington Beach, CA

IMCI Contact Center Connections

October 28 – 30, 2019

Hyatt Regency Chiago; Chicago, IL

#CCDemo

November 2019 CX Events and Conferences

Chief Customer Officer Exchange

November 3 – 5, 2019

JW Marriott Marquis; Miami, FL

Digital Experience Summit (DX Summit)

November 4 – 6, 2019

Marriott Marquis Chicago; Chicago, IL

Field Service Connect

November 11 – 13, 2019

Hyatt Regency Lost Pines Resort and Spa; Cedar Creek, TX

December 2019 CX Events and Conferences

Gartner Application Strategies & Solutions Summit 2019

December 3 – 5, 2019

Caesars Palace; Las Vegas, NV

January 2020 CX Events and Conferences

National Retail Federation (NRF) 2020 Retail’s Big Show

January 12 – 14, 2020

Jacob K. Javits Convention Center; New York, NY

#NRF2020

February 2020 CX Events and Conferences

eTail West 2020

February 24 – 27, 2020

JW Marriott Palm Springs; Palm Springs, CA

#etailwest

March 2020 CX Events and Conferences

SaaStr Annual 2020

March 10 – 12, 2020

San Jose Convention Center; San Jose, CA

Shoptalk

March 22 – 25, 2020

Mandalay Bay, Las Vegas; NV

Oracle Modern Customer Experience

March, 2020

#ModernCX

View coverage from ModernCX at smartercx.com/moderncx.

April 2020 CX Events and Conferences

MarTech West – The Marketing Technology Conference

April 15 – 17, 2020

San Jose Convention Center; San Jose, CA

#MarTech

B2B Online 2020

April 20 – 22, 2020

Chicago Marriott Downtown; Chicago, IL

Field Service Palm Springs 2020

April 21 – 24, 2020

JW Marriott Palm Desert Resort & Spa; Palm Springs, CA

Global Retailing Conference 2020

April, 2020

Tuscon, AZ

May 2020 CX Events and Conferences

Sirius Decisions 2020 Summit

May 3 – 6, 2020

Austin Convention Center; Austin, TX

June 2020 CX Events and Conferences

Customer Contact Europe: A Frost & Sullivan Executive Mind Exchange

June 9 – 11, 2020

European Location TBD

Internet Retailer Conference + Exhibition (IRCE) 2020

June 9 – 11, 2020

McCormick Place West; Chicago, IL

Mobile Connect 2019

June 10 – 12, 2020

Rancho Bernardo Inn; San Diego, CA

Industry Week Manufacturing & Technology Conference & Expo

June 23 – 25, 2020

Rosen Centre Hotel; Orlando, FL

Feeling nostalgic for last year’s events calendar? You can find the 2018 – 2019 calendar here.

Please note that event details are subject to change.

SmarterCX Team
The SmarterCX team is comprised of subject matter experts, writers, artists, designers, and CX professionals who are dedicated to building a smarter customer experience.
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