Friday, July 20, 2018
CX Events

Customer Experience Conference and Events Calendar 2018 – 2019

SmarterCX Team
April 19, 2018

Looking for customer experience conference and events information for 2018 and 2019? We’ve compiled a new version of our CX professional’s guide to industry conferences and virtual events to continue to keep you up-to-date, in-the-know, and ever-smarter this year.

Bookmark this page and check back as we update event and conference information throughout the year.

April 2018 CX Events and Conferences

Customer Contact East: A Frost & Sullivan Executive MindXchange

April 8 – 11, 2018

JW Marriott Marco Island Resort, Golf Club & Spa; Marco Island, FL

Oracle Modern Customer Experience

April 10 – 12, 2018

McCormick Center; Chicago, IL

#ModernCX

View coverage from the event at smartercx.com/moderncx.

Oracle Industry Connect

April 10 – 11, 2018

The New York Hilton Midtown; New York, NY

Field Service USA

April 16 – 18, 2018

JW Marriott Palm Desert Resort & Spa; Palm Desert, CA

Oracle Modern Business Experience – London

April 18, 2018

London

#OracleMBX

Oracle Modern Business Experience – Amsterdam

April 19, 2018

Amsterdam

#OracleMBX

Global Retailing Conference

April 19 – 20, 2018

Westin La Paloma Resort; Tuscon, AZ

#Global18

MarTech West – The Marketing Technology Conference

April 23 – 25, 2018

San Jose Convention Center; San Jose, CA

#MarTech

Collision

April 30 – May 3, 2018

Ernest N. Morial Convention Center; New Orleans, LA

#CollisionConf

Interop ITX

April 30 – May 4, 2018

The Mirage; Las Vegas, NV

#InteropITX

May 2018 CX Events and Conferences

Oracle CloudWorld – Sydney

May 1, 2018

Sydney, Australia

#CloudWorld

B2B Online

May 7 – 9, 2018

Chicago Marriott Downtown; Chicago, IL

Technology Services World San Diego

May 7 – 9, 2018

San Diego, CA

CXPA Insight Exchange

May 8 – 9, 2018

New Orleans Marriott Downtown; New Orleans, LA

Industry Week Manufacturing & Technology Conference & Expo

May 8 – 10, 2018

Raleigh Convention Center; Raleigh, NC

SiriusDecisions 2018 Summit

May 8 – 10, 2018

Mandalay Bay Resort and Casino; Las Vegas, NV

#SDSummit

Gartner IT Operations Strategies & Solutions Summit

May 15 – 17, 2018

Hilton Orlando; Orlando, FL

Loyalty Expo

May 15 – 17, 2018

Caribe Royal; Orlando, FL

ICMI Contact Center Expo

May 21 – 24, 2018

Walt Disney World Resort; Orlando, FL

CX Talks 2018

May 22, 2018

Cityplace Tower; Dallas, TX

Grow Your Company Conference (GrowCo)

May 30 – June 1, 2018

Marriott New Orleans; New Orleans, LA

#GrowCo18

Forrester’s CX DC 2018

May 31, 2018

National Press Club; Washington, DC

June 2018 CX Events and Conferences

Internet Retailer Conference + Exhibition (IRCE) 2018

June 5 – 8, 2018

McCormick Place West; Chicago, IL

#IRCE18

Customer Relationship Management Conference (CRMC) 2018

June 6 – 8, 2018

Hilton Chicago; Chicago, IL

Sales 3.0 Conference, Philadelphia

June 19, 2018

The Ritz-Carlton Hotel; Philadelphia, PA

UNITE 2018

June 19 – 20, 2018

Cobb Galleria Convention Center; Atlanta, GA

Innovations in the Contact Center, by the International Customer Service Association

June 28, 2018

Tempe, AZ

July 2018 CX Events and Conferences

PipelinePros Insight North America

July 30 – August 1, 2018

Embassy Suites Downtown Denver; Denver, CO

#InsightNA

August 2018 CX Events and Conferences

eTail East

August 6 – 9, 2018

The Sheraton; Boston, MA

#etaileast

Field Service Amelia Island 2018

August 27 – 29, 2018

The Ritz Carlton, Amelia Island, FL

September 2018 CX Events and Conferences

The AI Summit

September 18 – 20, 2018

San Francisco, CA

PharmaForce

September 26 – 28, 2018

The Westin Copley Place; Boston, MA

 

October 2018 CX Events and Conferences

Advertising Week (Ad Week) New York

October 1 – 4, 2018

New York, NY

#AWNewYork

CX Central at Oracle OpenWorld

October 22 – 25, 2018

Moscone Center; San Francisco, CA

#OOW18

MarTech East – The Marketing Technology Conference

October 1 – 3, 2018

Hynes Convention Center; Boston, MA

#MarTech

The Customer Service Summit

October 4 – 5, 2018

Marriott Brooklyn Bridge; New York, NY

Gartner Sales and Marketing Summit

October 9 – 11, 2018

ARIA; Las Vegas, NV

WBR Luxury Interactive

October 15 – 16, 2018

Convene Conference Center, Old Slip; New York, NY

Sales Management Association’s Sales Force Productivity Conference

October 15 – 17, 2018

Ritz-Carlton Atlanta; Atlanta, GA

Inc. 5000 Conference & Gala

October 17 – 19, 2018

JW Marriott San Antonio Hill Country Resort & Spa; San Antonio, TX

#Inc5000

Customer Contact West: A Frost & Sullivan Executive MindXchange

October 21 – 24, 2018

Arizona Biltmore; Phoenix, AZ

Sales 3.0 Conference, Las Vegas

October 25 – 26, 2018

Las Vegas, NV

Forrester’s B2B Marketing and Sales 2018

October 25 – 26, 2018

JD Marriott; Austin, TX

November 2018 CX Events and Conferences

Chief Customer Officer Exchange

November 4 – 6, 2018

Miami, FL

Field Service Connect

November 12 – 14, 2018

Hyatt Regency Lost Pines Resort and Spa; Cedar Creek, TX

Digital Experience Summit (DX Summit)

November 12 – 14, 2018

Radisson Blu Aqua Hotel; Chicago, IL

#DXS18

IMCI Contact Center Demo

November 12 – 14, 2018

Red Rock Resort; Las Vegas, NV

#CCDemo

Gartner Application Strategies & Solutions Summit 2018

November 27 – 29, 2018

Caesars Palace; Las Vegas, NV

December 2018 CX Events and Conferences

Check back for more info on December 2018 conferences and events.

January 2019 CX Events and Conferences

National Retail Federation (NRF) 2019 Retail’s Big Show

January 13 – 15, 2019

Jacob K. Javits Convention Center; New York, NY

#NRF2019

 

February 2019 CX Events and Conferences

SaaStr Annual 2019

February 9, 2019

San Francisco, CA

eTail West 2019

February 19 – 22, 2019

JW Marriott Palm Springs; Palm Springs, CA

#etailwest

April 2019 CX Events and Conferences

Field Service USA 2019

April 23 – 26, 2019

JW Marriott Palm Desert Resort & Spa, Palm Springs, CA

 

Feeling nostalgic for last year’s events calendar? You can find the 2017 – 2018 calendar here.

Please note that event details are subject to change.

SmarterCX Team
The SmarterCX team is comprised of subject matter experts, writers, artists, designers, and CX professionals who are dedicated to building a smarter customer experience.
SmarterCX.com by Oracle is the destination for professionals who are building the next generation of customer experience. Here, you can find breaking news, in-depth analyses, expert insights, and useful tools that will empower you to think and work progressively.
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