Friday, February 22, 2019

Creating Positive Word of Mouth: Episode 17 of Experience This!

SmarterCX Team
February 01, 2018


Episode 17 of Experience This! – a customer experience podcast series – is now available. Listen here.

Episode 17 summary: Why customer experience is an accumulating asset, how going above and beyond translates into word-of-mouth marketing, and why employee empowerment is key.

Get more episodes of Experience This! at

Learn more about the podcast and its creators at

SmarterCX Team
The SmarterCX team is comprised of subject matter experts, writers, artists, designers, and CX professionals who are dedicated to building a smarter customer experience. by Oracle is the destination for professionals who are building the next generation of customer experience. Here, you can find breaking news, in-depth analyses, expert insights, and useful tools that will empower you to think and work progressively.