Episode 17 of Experience This! – a customer experience podcast series – is now available. Listen here.
Episode 17 summary: Why customer experience is an accumulating asset, how going above and beyond translates into word-of-mouth marketing, and why employee empowerment is key.
Get more episodes of Experience This! at smartercx.com/experience-this.
Learn more about the podcast and its creators at experiencethisshow.com.