Episode 16 summary: Why exceptional customer service doesn’t happen by accident, how to surprise and create customer delight, and the lessons we can learn from going to the big game.
Get more episodes of Experience This! at smartercx.com/experience-this.
Learn more about the podcast and its creators at experiencethisshow.com.
Our largest event of the year is happening in Las Vegas, March 19-21, 2019. This event connects you with top luminaries and experts to share the latest innovations and technologies in CX.
Save $700 off the onsite rate using code SMARTERCX at checkout!
Thursday, February 14 | 2pm EST
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In this webinar, hear the predictions experts and futurists are making for customer experience this year and how to make a loveable CX roadmap in honor of Valentine’s Day.
Featuring: Jay Baer, Blake Morgan, and Ian Golding
Be one of the first to get a complimentary copy of this analyst report evaluating CRM Suites, explaining why intelligence and vertical offerings are considered key differentiators.
November 13 | 1pm EST
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Join Jeanne Bliss, President of CustomerBLISS, for a 9-minute webinar to learn how to blend high tech with high touch to deliver experiences your customers want.
