Episode 16 of Experience This! – a new customer experience podcast series – is now available. Listen here.
Episode 16 summary: Why exceptional customer service doesn’t happen by accident, how to surprise and create customer delight, and the lessons we can learn from going to the big game.
Get more episodes of Experience This! at smartercx.com/experience-this.
Learn more about the podcast and its creators at experiencethisshow.com.
