Friday, February 22, 2019

How to Create Customer Delight: Episode 16 of Experience This!

SmarterCX Team
January 26, 2018


Episode 16 of Experience This! – a new customer experience podcast series – is now available. Listen here.

Episode 16 summary: Why exceptional customer service doesn’t happen by accident, how to surprise and create customer delight, and the lessons we can learn from going to the big game.

Get more episodes of Experience This! at

Learn more about the podcast and its creators at

SmarterCX Team
The SmarterCX team is comprised of subject matter experts, writers, artists, designers, and CX professionals who are dedicated to building a smarter customer experience. by Oracle is the destination for professionals who are building the next generation of customer experience. Here, you can find breaking news, in-depth analyses, expert insights, and useful tools that will empower you to think and work progressively.