The Next Big Thing in Customer Experience: Frictionless Returns
Superior customer experience depends on hassle-free returns. Ecommerce retailers who are finding ways to deliver frictionless returns are scoring big.
5 Ways Your Day-To-Day CX Will Change in 2020
How is your day-to-day CX experience likely to change in 2020? Here are 5 predictions for how the industry is trending over the next 12 months.
Brick and Mortar Retail to See More Ca-Ching this Holiday Season?
Despite dire warnings, brick and mortar retail is holding its own. Here are a few factors contributing to its staying power this holiday season and beyond.
Holiday Shopping 2019: What to Expect from Gen Z to the Silent Generation
Smart sales, marketing, and CX teams pay attention to what drives shoppers of all ages. Here are trends driving holiday shopping in 2019.
CX Leadership Trends 2020: From Little Things Big Things Grow
In 2020, CX leaders find themselves at a performance crossroad. Discover 5 little things that will make a big difference in CX performance.
3 Holiday Shopping Strategies Clever Consumers Use to Save Money
When holiday shopping, it's smart to have a few strategies to save on top brands you're likely to purchase. Here are the tricks that savvy shoppers use.
Reduce, Reuse, Recycle: Technology Can Help With That
Reduce, reuse, recycle is a mantra of households worldwide. Here's how technology can help -- not to mention create new streams of revenue.
Generation X Vs Millennials: What Do They Want from CX?
How important are generational factors in your CX? Learn more about what Generation X vs Millennials are looking for in a customer experience.
4 Loyalty Program Types – Which One Is Right for You?
Find out how brands can benefit from a well-thought-out loyalty program, what types of programs are out there, and what customers expect from them.
5 Customer Experience Basics to Avoid a Customer Service Nightmare
What are the absolute minimum customer experience basics all businesses need to know so they won't be at risk for a customer service snafu? Here are 5.