Superior customer experience depends on hassle-free returns. Ecommerce retailers who are finding ways to deliver frictionless returns are scoring big.
How is your day-to-day CX experience likely to change in 2020? Here are 5 predictions for how the industry is trending over the next 12 months.
Despite dire warnings, brick and mortar retail is holding its own. Here are a few factors contributing to its staying power this holiday season and beyond.
Smart sales, marketing, and CX teams pay attention to what drives shoppers of all ages. Here are trends driving holiday shopping in 2019.
In 2020, CX leaders find themselves at a performance crossroad. Discover 5 little things that will make a big difference in CX performance.
When holiday shopping, it's smart to have a few strategies to save on top brands you're likely to purchase. Here are the tricks that savvy shoppers use.
Reduce, reuse, recycle is a mantra of households worldwide. Here's how technology can help -- not to mention create new streams of revenue.
How important are generational factors in your CX? Learn more about what Generation X vs Millennials are looking for in a customer experience.
Find out how brands can benefit from a well-thought-out loyalty program, what types of programs are out there, and what customers expect from them.
What are the absolute minimum customer experience basics all businesses need to know so they won't be at risk for a customer service snafu? Here are 5.