How the Best Ecommerce Sites Thrive in the Age of Amazon
Here's how the best ecommerce sites stay ahead of industry competition and maintain strong customer relationships.
Customer Service Experience Lessons from a Baseball Underdog
A simple sports analogy reveals powerful customer service experience lessons.
3 Ways to Build Customer Loyalty
Not every interaction with a customer has to end with a sale. Here are 3 different ways to incentivize customer loyalty and focus on the full experience.
Be Mine, Or Don’t: The Trials and Tribulations of Modern Dating Apps
The definition of a successful experience is relative, especially when it comes to dating. See what dating apps are doing to keep hopeful users returning.
Year in Review: Consumer Behavior Trends
In 2017, all eyes were on consumer behavior trends – what the modern customer wants, when they want it, and how they want it.
3 Things Star Wars Teaches Us About Customer Experience
40 years, 10 films, countless fans. Here are 3 things that Star Wars teaches us about customer experience, and the balance of new and nostalgic.
Happy Customers Listen to the Music
In a digital world where many businesses consider monthly active users (MAUs) an important KPI, all users are created equal. Although when we look at...
A Black Friday Shopper’s CX Diary
This year, consumers spent $15.12 billion on Black Friday and the Saturday after it—and for the first time, I was one of those Black Friday shoppers.
Shopping Showdown: Black Friday vs. Cyber Monday
According to the National Retail Federation, 70% of Americans–164 MILLION people–planned to shop during the 2017 Thanksgiving weekend, which spanned...
Holiday 2017 Will Show Retailers the Light
There's nothing like pressure to drive prioritization. Holiday 2017 will be the perfect case study to help merchants prioritize in the new era of retail.