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Trends: Consumer Behaviors
Super Bowl 2021: What to Expect from Consumer Behavior
761  0

Super Bowl 2021: What to Expect from Consumer Behavior

Super Bowl 2021 won't look the same as previous years. See how consumers will show up to watch the big game and what they're doing to prepare for Sunday.

February 04, 2021
Consumer Behaviors  
Holiday Shopping 2020: Here’s What to Expect from Gen Z to the Silent Generation
1159  0

Holiday Shopping 2020: Here’s What to Expect from Gen Z to the Silent Generation

In a year with so much uncertainty, it's easy to assume that holiday shopping will look different. Here's a glimpse at how different ages plan to shop.

December 16, 2020
Consumer Behaviors  
3 Tips to Boost Email Open Rates and Engagement in Overcrowded Inboxes
1277  0

3 Tips to Boost Email Open Rates and Engagement in Overcrowded Inboxes

Email open rates and click rates are experiencing a surge as more people work from home. These three tips will help drive even more opens and engagement.

November 13, 2020
Consumer Behaviors  
Watch Out for These 5 Trouble-Making Marketing Outliers
2542  0

Watch Out for These 5 Trouble-Making Marketing Outliers

From bots to influencers, discover 5 common outliers that companies might encounter across their marketing channels.

September 04, 2020
Consumer Behaviors  
5 Customer Experience Trends That COVID-19 Is Only Accelerating
9640  0

5 Customer Experience Trends That COVID-19 Is Only Accelerating

Discover CX trends that the pandemic is accelerating including contactless consumer experiences, virtual engagements, "Work from Anywhere," and more.

July 14, 2020
Consumer Behaviors  
3 Ways Work at Home Is Shifting Consumer Behavior
3688  0

3 Ways Work at Home Is Shifting Consumer Behavior

Discover 3 key areas where consumer behavior and interaction with brands is shifting, and how you can modify your strategy to accommodate.

July 07, 2020
Consumer Behaviors  
The Next Big Thing in Customer Experience: Frictionless Returns
5349  0

The Next Big Thing in Customer Experience: Frictionless Returns

Superior customer experience depends on hassle-free returns. Ecommerce retailers who are finding ways to deliver frictionless returns are scoring big.

February 19, 2020
Consumer Behaviors  
5 Ways Your Day-To-Day CX Will Change in 2020
7139  0

5 Ways Your Day-To-Day CX Will Change in 2020

How is your day-to-day CX experience likely to change in 2020? Here are 5 predictions for how the industry is trending over the next 12 months.

December 31, 2019
Consumer Behaviors  
Brick and Mortar Retail to See More Ca-Ching this Holiday Season?
3103  0

Brick and Mortar Retail to See More Ca-Ching this Holiday Season?

Despite dire warnings, brick and mortar retail is holding its own. Here are a few factors contributing to its staying power this holiday season and beyond.

December 23, 2019
Consumer Behaviors  
Holiday Shopping 2019: What to Expect from Gen Z to the Silent Generation
4787  0

Holiday Shopping 2019: What to Expect from Gen Z to the Silent Generation

Smart sales, marketing, and CX teams pay attention to what drives shoppers of all ages. Here are trends driving holiday shopping in 2019.

December 20, 2019
Consumer Behaviors  

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Research study: Millennials vs. Gen X vs. Baby Boomers and B2B Purchasing
Research study: Millennials vs. Gen X vs. Baby Boomers and B2B Purchasing
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