4 Ways to Boost Your Online Customer Reviews
Are you handling and responding to your customer reviews like a pro? Joey Coleman and Dan Gingiss explain ways to get and respond to customer reviews.
What Is the Service Recovery Paradox, and Is It Real?
The service recovery paradox (SRP) is the concept that recovering after delivering a poor service experience increases loyalty. But is that truly the case?
From Gen Z to the Silent Generation: How Consumers Are Tackling Holiday Shopping This Year
Does age have anything to do with holiday gift buying? Here are 3 ways consumers from Gen Z to the Silent Generation are taking on holiday shopping lists.
3 Ways Augmented Reality Enhances Customer Experiences
Today's customer journeys span multiple touchpoints. Augmented reality connects dots between marketing, product development, IT, CX, and more.
Consumers in Context: It’s Not What You Buy, It’s Where You Buy It
Geogg Galat, CMO of Clicktale, explains the importance of understanding the impact of psychology on consumer shopping, specifically in a virtual store.
CX for the Buyer’s Journey: How Companies Can Better Utilize Data
Efficient, effective buyer's journeys not only create better experiences for customers, but can help free up resources at your company. Here's how.
3 Ways CX Technology is Changing How We Buy and Sell Cars
IoT is significantly changing the way we buy and sell cars through the use of social media, ecommerce, and virtual reality.
How the Best Ecommerce Sites Thrive in the Age of Amazon
Here's how the best ecommerce sites stay ahead of industry competition and maintain strong customer relationships.
Customer Service Experience Lessons from a Baseball Underdog
A simple sports analogy reveals powerful customer service experience lessons.
3 Ways to Build Customer Loyalty
Not every interaction with a customer has to end with a sale. Here are 3 different ways to incentivize customer loyalty and focus on the full experience.
Join Jeanne Bliss, President of CustomerBLISS, for a 9-minute webinar to learn how to blend high tech with high touch to deliver experiences your customers want.