The ecommerce explosion shows no signs of slowing down in 2021. Here are three trends that will guide online shopping throughout the coming year.
Pandemic-Driven Early Holiday Promotions Cannibalize Email Marketing and Sales on Thanksgiving and Black Friday
What was the impact of launching "Black Friday" email promotions early for retailers? Read how that decision was seen in email volume and retail sales.
Discover ways to improve customer satisfaction across multiple channels from the finalists of The Omni Award for Best Omni-channel Experience.
Discover 3 valuable tips from the finalists of The Convert Award for Best Commerce Experience in the next part of our Markies Monday series.
We asked CX professionals what recent retail innovations they've seen that allow for a great shopping experience, and here's what we discovered.
In today's retail environment, customers expect nothing less than a seamless experience. See 10 commerce statistics to help guide your CX strategies.
From brick-and-mortar making a comeback to more robot (and human) interaction, here are10 retail trends experts say are topping the charts this year.