Shep Hyken discusses how to empower employees to be "yes" people. The more your employees say yes, the more your customers will have a good experience.
Shep Hyken discusses knowledge, and how to use it to build credibility and trust with your customers for a better customer experience.
Shep Hyken discusses why sometimes it's actually the human interactions that must be backed up by digital solutions for great customer experience.
In episode 32 of Experience This!, Joey Coleman & Dan Gingiss explain the importance of a good experience when making an introduction between two people.
What's the secret to taking your customer experience to the next level? Being convenient. Shep Hyken discusses.
So Young Park, Director of Customer & Product Strategy for Oracle Commerce, provides ways to finally master the 5 commerce business basics.
In episode four of Unforgettable, a customer experience series featuring Shep Hyken, Shep talks about managing the first impression.
What if you don't want to deliver a great CX? What if your goal is to deliver bad customer service? Read below for 42 ways to deliver bad customer service.
Customer experience is not just one "thing." It's many little actionable ideas. Here are 10 ways you can create an Unforgettable Customer Experience.
Shep Hyken explains that while "under promise and over deliver" is an old saying, it's a powerful idea for customer experience.