Today's customer journey is increasingly complex. Here's a closer look at the importance of offering integrated customer support across channels.
A webinar co-hosted by Aberdeen and Oracle explores how cloud tech plays a key role in helping brands take their customer experience to the next level.
SmarterCX sat down with some of the top CX minds at Oracle's ModernCX 2019 to discuss what the best KPI is for measuring CX.
SmarterCX sat down with top CX minds at Oracle's ModernCX 2019 to discover what they consider to be the most important step to providing great CX.
SmarterCX sat down with top CX minds at Oracle's ModernCX 2019 to get their advice on how a small staff can delegate CX responsibilities.
Here's a closer look at 20 of the most inspiring and thought-provoking quotes on CX from women in tech at Oracle Modern Customer Experience 2019.
SmarterCX sat down with some of the top CX minds at Oracle's ModernCX 2019 to see how a leader can fully empathize with their customers.
Julian Guthrie, NYT best-selling author and award-winning journalist, shares advice on how to leverage storytelling to enhance the customer experience.
One thing that's true about customer experience is that it's ever-changing. Learn what Oracle CEO Mark Hurd says about the modern, connected experience.
In this Burning Questions video interview, SmarterCX sat down with some of the top CX minds at ModernCX 2019 to discuss whether we are over-engineering CX.