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Friday, January 22, 2021
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Voices: Analysts
4 Common Barriers to Great Omnichannel Customer Experience
9673  0

4 Common Barriers to Great Omnichannel Customer Experience

Analysts from Forrester, IDC, Opus Research, Ovum, and Nucleus Research weigh in on the top challenges to delivering omnichannel customer experience.

March 14, 2018
Analysts  
The Cloud ROI Multiplier: The Benefit of Cloud vs On-Premise CRM
11636  0

The Cloud ROI Multiplier: The Benefit of Cloud vs On-Premise CRM

The benefit of cloud vs on-premise solutions continues to grow, with a recent study finding that the ROI of cloud deployments vs on-premise has increased.

January 04, 2018
Analysts  
Listen to Darwin and Copernicus to Get Digital Transformation Right
4657  0

Listen to Darwin and Copernicus to Get Digital Transformation Right

Just as Copernicus realized the Earth revolves around the Sun, here are 6 recommendations for putting the customer at the center of digital transformation.

December 19, 2017
Analysts  
How to Choose the Best CX Technology Vendor
9325  0

How to Choose the Best CX Technology Vendor

Analysts from Forrester, IDC, Opus Research, Ovum, and Nucleus Research weigh in on characteristics to look for in CX technology vendors.

November 01, 2017
Analysts  

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The Future of CX

Watch on-demand as Oracle’s Chairman and CTO, Larry Ellison, takes center stage for a first-ever fireside chat exploring the next generation of CX.

Get the replay >>

*ATTN* customer service pros!

Join us September 17th

Learn how to make your service strategy work smarter–straight from the experts. Save your seat for this free, 95-minute virtual event.

Alert: New report available

Learn about how Sales Force Automation vendors have been evaluated

Download the 2020 Gartner Magic Quadrant for Sales Force Automation to see why Oracle’s named a leader 4 years in a row.

Read the report >>

SmarterCX Rundown

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A look at today’s top email vendors

Download The Forrester Wave™: Email Marketing Service Providers, Q2 2020 for an evaluation of 13 email marketing platforms.

Read the report >>

What you need to know about today’s top marketing hubs

Download the Gartner Magic Quadrant for Multichannel Marketing Hubs 2020 report for an evaluation of 19 leading vendors.

Read the report >>

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