To win and retain customers in 2021, leading grocery retailers are investing in their loyalty programs. Read on to learn more.
Discover how some travel brands are transforming their loyalty programs to provide additional value and keep members engaged until normal travel resumes.
What's the difference between a digital assistant and a chatbot, anyway? Here, we'll explain digital assistants and where you might encounter them.
Discover five ideas from industry-leading brands on how to make your customers fall in love with your loyalty program in 2021.
The ecommerce explosion shows no signs of slowing down in 2021. Here are three trends that will guide online shopping throughout the coming year.
Last year was one that will go down in history. What will 2021 bring for the workforce? Here are 5 trends that will reshape the work day in the year ahead.
How are brands and consumers adapting to the rapid changes from 2020? Here are 21 CX predictions for 2021, informed by top experts of customer experience.
What is digital media? The answer to this question is evolving rapidly as internet distribution ramps up accessibility and appeal.
Discover why the downward trend in holiday sales and email marketing activity around the five-day Thanksgiving holiday weekend continued on Cyber Monday.
Pandemic-Driven Early Holiday Promotions Cannibalize Email Marketing and Sales on Thanksgiving and Black Friday
What was the impact of launching "Black Friday" email promotions early for retailers? Read how that decision was seen in email volume and retail sales.