How are brands and consumers adapting to the rapid changes from 2020? Here are 21 CX predictions for 2021, informed by top experts of customer experience.
What is digital media? The answer to this question is evolving rapidly as internet distribution ramps up accessibility and appeal.
Discover why the downward trend in holiday sales and email marketing activity around the five-day Thanksgiving holiday weekend continued on Cyber Monday.
Pandemic-Driven Early Holiday Promotions Cannibalize Email Marketing and Sales on Thanksgiving and Black Friday
What was the impact of launching "Black Friday" email promotions early for retailers? Read how that decision was seen in email volume and retail sales.
With speeds that are 10 times faster than today's 4G, 5G wireless offers new functionalities for digital marketers. Discover seven opportunities here.
Discover the five digital technology trends that are positioning companies to elevate their contact center customer service to unprecedented heights.
Halloween 2020 will be unlike any other, but there's still reason to celebrate. Here are 3 Halloween ideas brands put in place for a spooktacular season.
Discover how technology is playing a much larger role in the college application process for this year's high school seniors.
Brands have adapted their CX dramatically in the wake of COVID-19 to continue serving customers. Here are trends that may continue.
What is VR and how will it transform CX? Here's how businesses are already using VR to engage audiences as well as VR's potential for a rich, immersive CX.