Football is more than just game day apps and watching the television with friends. CX technology revolutionized how fans experience the game year round.
Customer service is expected, and our customers know what good service looks like. Shep Hyken reviews 6 ways to be convenient in customer experience.
Raj Modi, the healthcare innovation advisor for Oracle EMEA, explains how healthcare is embracing the digitally-empowered consumer.
Modern shoppers expect their purchases to show up in one or two days -- or less. Here are 4 shipping trends that are speeding up the shopping experience.
When satisfaction is at an all time high, revenue and customer loyalty increases. Here are 4 ways brands take customer satisfaction to the next level.
Critical tips for any salesperson to step up your efforts. In the words of Estee Lauder, "If you don't sell, it's not the product that's wrong. It's you."
It's one thing to wow your current customer base with sales and marketing efforts, but brands can also expand their audiences with these 3 strategies.
Every 4th of July, Americans celebrate our centuries old-independence with some of our favorite traditions. See how our spending breaks down this year.
In the last decade, CX technology has transformed the way that we eat. Here are 3 tech trends that are bringing new perspective to the food industry.
With the increase in pet-parent spending estimated for 2018, how can we expect the pet care industry to adapt to changes in customer experience technology?