860  0

3 Things Aon Can Teach CX Leaders About Boosting Their Sales IQ

Discover how Aon, a leading global professional services firm, boosted its sales IQ through consolidated data and improved its customer experience.

January 06, 2021

B2B  

615  0

3 Things Vitamix Can Teach Brands About Successful Loyalty Programs

Learn how Vitamix used Oracle CrowdTwist to develop an engagement-focused loyalty program that has attracted almost 150,000 members.

January 04, 2021

B2B  

5218  0

B2B vs B2C: Different Approaches In Online Sales and Marketing

Comparing B2B vs B2C ecommerce is more than just a question of size. Here are key differences and nuances in online sales and marketing to the two groups.

September 10, 2019

B2B  

4970  0

5 Ways to Tell If Your B2B Sales Processes Are Broken

More B2B buyers expect seamless B2C-type interactions, yet many orgs are still stuck in old, manual B2B sales ways. Here are 5 warning signs to look for.

August 08, 2019

B2B  

4674  0

What Industry Trend Is Keeping CX Heroes Up At Night?

At Modern CX 2018, we asked 5 CX Heroes what industry trends keep them awake at night. Here are their answers.

January 22, 2019

B2B  

3800  0

7 Customer Engagement Tips for Every Salesperson

Is continuous customer engagement a dying art? See 7 strategies to help support improved customer experience and a continious customer engagement model.

October 17, 2018

B2B  

3942  0

Brands Win the Long Game by Doing This

For many brands, the majority of revenue is still done on the wholesale side. So where's the love for the most valuable customers – the wholesale buyer?

May 23, 2018

B2B  

8543  0

4 Key Questions to Ask When Comparing CPQ Solutions

CPQ solutions have evolved to become easy to use, easy to implement, and instrumental in achieving productivity. Here's how to find the right CPQ fit.

March 23, 2018

B2B  

6463  0

5 Ways to Empower Your Ecommerce Team to Deliver Smarter CX

Thriving in the digital world means delivering smarter CX at every stage of the buyer journey. Here's how your ecommerce team can create great experiences.

March 19, 2018

B2B  

10380  0

4 Tips for Evaluating Ecommerce Platforms

Evaluating ecommerce platforms and software vendors isn't easy. The key is to start by asking the right questions to determine best fit for your business.

February 16, 2018

B2B