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Trends: B2B
3 Things Aon Can Teach CX Leaders About Boosting Their Sales IQ
860  0

3 Things Aon Can Teach CX Leaders About Boosting Their Sales IQ

Discover how Aon, a leading global professional services firm, boosted its sales IQ through consolidated data and improved its customer experience.

January 06, 2021
B2B  
3 Things Vitamix Can Teach Brands About Successful Loyalty Programs
615  0

3 Things Vitamix Can Teach Brands About Successful Loyalty Programs

Learn how Vitamix used Oracle CrowdTwist to develop an engagement-focused loyalty program that has attracted almost 150,000 members.

January 04, 2021
B2B  
B2B vs B2C: Different Approaches In Online Sales and Marketing
5218  0

B2B vs B2C: Different Approaches In Online Sales and Marketing

Comparing B2B vs B2C ecommerce is more than just a question of size. Here are key differences and nuances in online sales and marketing to the two groups.

September 10, 2019
B2B  
5 Ways to Tell If Your B2B Sales Processes Are Broken
4970  0

5 Ways to Tell If Your B2B Sales Processes Are Broken

More B2B buyers expect seamless B2C-type interactions, yet many orgs are still stuck in old, manual B2B sales ways. Here are 5 warning signs to look for.

August 08, 2019
B2B  
What Industry Trend Is Keeping CX Heroes Up At Night?
4674  0

What Industry Trend Is Keeping CX Heroes Up At Night?

At Modern CX 2018, we asked 5 CX Heroes what industry trends keep them awake at night. Here are their answers.

January 22, 2019
B2B  
7 Customer Engagement Tips for Every Salesperson
3800  0

7 Customer Engagement Tips for Every Salesperson

Is continuous customer engagement a dying art? See 7 strategies to help support improved customer experience and a continious customer engagement model.

October 17, 2018
B2B  
Brands Win the Long Game by Doing This
3942  0

Brands Win the Long Game by Doing This

For many brands, the majority of revenue is still done on the wholesale side. So where's the love for the most valuable customers – the wholesale buyer?

May 23, 2018
B2B  
4 Key Questions to Ask When Comparing CPQ Solutions
8543  0

4 Key Questions to Ask When Comparing CPQ Solutions

CPQ solutions have evolved to become easy to use, easy to implement, and instrumental in achieving productivity. Here's how to find the right CPQ fit.

March 23, 2018
B2B  
5 Ways to Empower Your Ecommerce Team to Deliver Smarter CX
6463  0

5 Ways to Empower Your Ecommerce Team to Deliver Smarter CX

Thriving in the digital world means delivering smarter CX at every stage of the buyer journey. Here's how your ecommerce team can create great experiences.

March 19, 2018
B2B  
4 Tips for Evaluating Ecommerce Platforms
10380  0

4 Tips for Evaluating Ecommerce Platforms

Evaluating ecommerce platforms and software vendors isn't easy. The key is to start by asking the right questions to determine best fit for your business.

February 16, 2018
B2B  

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The Future of CX

Watch on-demand as Oracle’s Chairman and CTO, Larry Ellison, takes center stage for a first-ever fireside chat exploring the next generation of CX.

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*ATTN* customer service pros!

Join us September 17th

Learn how to make your service strategy work smarter–straight from the experts. Save your seat for this free, 95-minute virtual event.

Alert: New report available

Learn about how Sales Force Automation vendors have been evaluated

Download the 2020 Gartner Magic Quadrant for Sales Force Automation to see why Oracle’s named a leader 4 years in a row.

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SmarterCX Rundown

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A look at today’s top email vendors

Download The Forrester Wave™: Email Marketing Service Providers, Q2 2020 for an evaluation of 13 email marketing platforms.

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What you need to know about today’s top marketing hubs

Download the Gartner Magic Quadrant for Multichannel Marketing Hubs 2020 report for an evaluation of 19 leading vendors.

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