Developing a customer experience strategy is the first step to implementing practices that excite and engage customers. Here are 5 challenges leaders face.
Dr Liraz Margalit, Ph.D., head of digital behavioral research, Clicktale explains how to identify angry, frustrated, and disappointed shoppers.
Today's customers are driven by a range of different emotions, influenced by everything from hunger, to boredom, to stress shopping. See the stats.
Smartphones have created a different kind of consumer. See the stats on how the new mobile mindset has influenced customer behavior and brand interactions.
If you work in digital commerce, chances are, you're already tied up in holiday planning. We're digging into holiday 2018 strategy data, and you can help.
During the Modern Customer Experience event earlier this month, we surveyed attending CX leaders. Here's what we found out:
The meaning behind 3 of our customer experience research discoveries may change the way you think about your CX strategy & the art and science behind it.
During our recent webinar with Jay Baer, we polled over one hundred customer experience professionals.
Consumers don't have patience for poor service this holiday season. The Five9 Customer Service Index offers insight into the state of customer service.
A recent survey reveals shopping trends and desires across the generations when it comes to shopping in-store and online, and the role of technology in CX.