Retailers’ Greatest Barriers to Ecommerce Success
New research reveals retail marketers' biggest barriers to ecommerce success. We examine 4 key concerns that top the list for traditional and DTC brands.
Research Reveals 3 Non-Negotiable Customer Service Expectations
The customer service journey isn't universal, says the "One Size Doesn't Fit All" research study. Here are 3 consumer must-haves that brands need to know.
Emerging Technology Is Changing How Retailers Do Business
Research shows how brands are investing in emerging technology for better customer experiences, and how it's changing the way they do business.
Influencer Marketing: Are Influencers Even Influential?
Influencer marketing is expected to be a 6.5 million dollar industry in 2019. But, do consumers even think influencers are influential? See the research.
New Research Asks: Are Utilities Providers Prepared for Customer Experience Innovation?
Utilities struggle with a dual mission: delivering reliable customer experience today and planning for future innovation. Here are the key trends.
3 Things Generation Z Wants from Their Shopping Experiences
Generation Z might be the youngest group of consumers, but they're also paying the most attention to customer experience. Here's what you need to know.
Product Recommendations: Research Shows How Each Generation Shops and Who They Trust
88% of customers trust product recommendations made by people they know, says the One Size Doesn't Fit All research study. Learn how each generation feels.
Augmented Reality Study Shows Big Business Impact in Customer Experience
Augmented reality is poised to make a big business splash in customer experience. New research reveals how CX experts are using AR and other emerging tech.
From Gen Z to Boomers, 82% of Consumers Have Been Disappointed by Brands
A recent study by Oracle and Jeanne Bliss, "One Size Doesn't Fit All," reveals 3 ways CX is vital to a brand and how consumers of all ages are responding.
5 Issues with Your Customer Experience Strategy
Developing a customer experience strategy is the first step to implementing practices that excite and engage customers. Here are 5 challenges leaders face.
Join Jeanne Bliss, President of CustomerBLISS, for a 9-minute webinar to learn how to blend high tech with high touch to deliver experiences your customers want.