From Gen Z to Boomers, 82% of Consumers Have Been Disappointed by Brands
A recent study by Oracle and Jeanne Bliss, "One Size Doesn't Fit All," reveals 3 ways CX is vital to a brand and how consumers of all ages are responding.
5 Issues with Your Customer Experience Strategy
Developing a customer experience strategy is the first step to implementing practices that excite and engage customers. Here are 5 challenges leaders face.
How to Identify Angry, Frustrated, and Disappointed Shoppers
Dr Liraz Margalit, Ph.D., head of digital behavioral research, Clicktale explains how to identify angry, frustrated, and disappointed shoppers.
New Study Reveals the Stats on Stress Shopping
Today's customers are driven by a range of different emotions, influenced by everything from hunger, to boredom, to stress shopping. See the stats.
The Rise of the ‘Mobile Mindset’ and Its Impact on Customer Behavior
Smartphones have created a different kind of consumer. See the stats on how the new mobile mindset has influenced customer behavior and brand interactions.
Survey: Prepping for Holiday 2018
If you work in digital commerce, chances are, you're already tied up in holiday planning. We're digging into holiday 2018 strategy data, and you can help.
![Are All Modern CX Leaders Skeptics? [Infographic]](https://smartercx.com/wp-content/uploads/2018/04/modern-cx-data-feature-image-270x189_c.png)
Are All Modern CX Leaders Skeptics? [Infographic]
During the Modern Customer Experience event earlier this month, we surveyed attending CX leaders. Here's what we found out:
New Customer Experience Research Will Make You Question Everything
The meaning behind 3 of our customer experience research discoveries may change the way you think about your CX strategy & the art and science behind it.
What Are Customer Experience Professionals Saying Right Now?
During our recent webinar with Jay Baer, we polled over one hundred customer experience professionals.
Why It’s Important to Focus on Customer Satisfaction This Holiday Season
Consumers don't have patience for poor service this holiday season. The Five9 Customer Service Index offers insight into the state of customer service.
Join Jeanne Bliss, President of CustomerBLISS, for a 9-minute webinar to learn how to blend high tech with high touch to deliver experiences your customers want.