10 Commerce Statistics to Help Guide Your CX Strategy
In today's retail environment, customers expect nothing less than a seamless experience. See 10 commerce statistics to help guide your CX strategies.
10 Emerging Technology Statistics for 2020
Recent emerging technology stats are providing insight into the adoption rates and effectiveness of solutions like AI and chatbots. Here are 10 of them.
3 Key Questions to Ask About Your Customer Experience Future
As customer experience technology and best practices evolve, asking these 3 questions continually will help companies stay on top of CX trends.
Improve Customer Experience in 2020 With These 3 Strategic Moves
Customer experience is on the minds of many, and the practice is constantly evolving. These three strategic moves can improve your company's CX foundation.
Retailers’ Greatest Barriers to Ecommerce Success
New research reveals retail marketers' biggest barriers to ecommerce success. We examine 4 key concerns that top the list for traditional and DTC brands.
Research Reveals 3 Non-Negotiable Customer Service Expectations
The customer service journey isn't universal, says the "One Size Doesn't Fit All" research study. Here are 3 consumer must-haves that brands need to know.
Emerging Technology Is Changing How Retailers Do Business
Research shows how brands are investing in emerging technology for better customer experiences, and how it's changing the way they do business.
Influencer Marketing: Are Influencers Even Influential?
Influencer marketing is expected to be a 6.5 million dollar industry in 2019. But, do consumers even think influencers are influential? See the research.
New Research Asks: Are Utilities Providers Prepared for Customer Experience Innovation?
Utilities struggle with a dual mission: delivering reliable customer experience today and planning for future innovation. Here are the key trends.
3 Things Generation Z Wants from Their Shopping Experiences
Generation Z might be the youngest group of consumers, but they're also paying the most attention to customer experience. Here's what you need to know.