Discover how Kenya's Revenue Authority adopted an omnichannel, cloud-based CRM platform and how it changed local and international perceptions about CX.
Today, ecommerce is less about ubiquitous online access and more about the experience, especially for savvy, always-connected consumers.
Discover why mobile is still a retail innovation afterthought and how proactive companies are taking advantage and gaining a competitive edge.
Discover three trends that are set to drive the rise of omnichannel customer experience in 2020.
Omnichannel optimization is all about delivering seamlessly connected, personalized brand experiences to boost customer loyalty. Here's how to nail it.
To beat the competition, ecommerce stores can improve their online customer experience using new technologies that improve the shopping experience.
As uses for AR expand in the world around us, the days of asking ourselves, "What is augmented reality?" may be in the past. Here are 5 practical examples.
Is your CX breaking down at the bottom of the funnel? Learn how a salesforce CPQ can help.
In this 18th video in the Smarter Demos series, we take a look at some of the latest CX tech that predicts asset maintenance with machine learning.
In this video, Maharshi Desai, Senior Solution Engineering Manager, Oracle demonstrates a new way of doing business in the financial services industry.