Many costs associated with customer service software aren't immediately apparent. These considerations can help you choose the best implementation.
This year, consumers are more likely to interact with a chatbot during the holiday shopping season than ever before. Here are 3 examples of bot experiences
See the 4th video in the Smarter Demos series featuring a smarter shopping experience, combining machine learning, augmented reality, and virtual reality.
See the third video in the Smarter Demos series featuring an example of a connected patient experience.
SmarterCX is proud to present the 2nd video in the Smarter Demos series, a 2-minute look at a retail chatbot that harnesses artificial intellegence.
SmarterCX is proud to present the first video in the Smarter Demos series, featuring an intelligent chatbot and utilizing Facebook for a restaurant order.
Take a look at 4 emerging technologies that have the field service industry buzzing, and their potential impacts on customer experience.
Customer experience may be a popular industry topic today, but these 5 mistakes continue to hamper CX oriented businesses.
A field service technician visit isn't typically something that a customer looks forward to. See what can be done to improve customer experiences.
Adoption of cloud software allows teams to work together, perform tasks in a more efficient manner, and focus on bettering the overall customer experience.