SmarterCX is proud to present the first video in the Smarter Demos series, featuring an intelligent chatbot and utilizing Facebook for a restaurant order.
Take a look at 4 emerging technologies that have the field service industry buzzing, and their potential impacts on customer experience.
Customer experience may be a popular industry topic today, but these 5 mistakes continue to hamper CX oriented businesses.
A field service technician visit isn't typically something that a customer looks forward to. See what can be done to improve customer experiences.
Adoption of cloud software allows teams to work together, perform tasks in a more efficient manner, and focus on bettering the overall customer experience.
Continuing advances in technology have broken the traditional field service mold. See 4 of the tech trends here.
The price of CRM software goes well beyond subscriptions, fees, and licenses. These factors can help you make an informed decision.
Kristi Mansfield, Director of CX Strategy & Transformation for Oracle, provides 3 ways technology can build an emotional customer connection.
Jeremy Cox, Principal Analyst at Ovum, gives his expertise on omnichannel customer engagement and how to achieve it in today's customer-centric world.
Is an omnichannel approach to building customer loyalty right for every business, especially those with limited budgets? Three CX experts weigh in.