Becoming a destination has been a focus for digital commerce leaders for quite some time. Here are 4 characteristics of digital experience destinations.
Modern CX Terms Defined – Part 2: The Difference Between Omni-, Multi-, and Cross-Channel Customer Experience
Often, companies use "crosschannel," "multichannel," and "omnichannel" to describe the same phenomenon in customer experience (CX)—there are no clear...
Brian Schnack shares his views of the history and future of the contact center, and the ways in which the Cloud has revolutionized service.