Smarter Demos: A 2 Minute Look at a Restaurant Chatbot and How It Works
SmarterCX is proud to present the first video in the Smarter Demos series, featuring an intelligent chatbot and utilizing Facebook for a restaurant order.
4 Emerging Technologies That Are Disrupting the Field Service Industry
Take a look at 4 emerging technologies that have the field service industry buzzing, and their potential impacts on customer experience.
5 Reasons You’re Falling Behind in Customer Experience
Customer experience may be a popular industry topic today, but these 5 mistakes continue to hamper CX oriented businesses.
How Long Will Your Customer Wait for a Field Service Technician?
A field service technician visit isn't typically something that a customer looks forward to. See what can be done to improve customer experiences.
3 Ways Cloud Technology Improves Customer Experience
Adoption of cloud software allows teams to work together, perform tasks in a more efficient manner, and focus on bettering the overall customer experience.
4 Tech Trends That Broke the Field Service Mold
Continuing advances in technology have broken the traditional field service mold. See 4 of the tech trends here.
The Cost of CRM Software: Cloud vs. On Premise
The price of CRM software goes well beyond subscriptions, fees, and licenses. These factors can help you make an informed decision.
3 Ways Technology Can Build an Emotional Customer Connection
Kristi Mansfield, Director of CX Strategy & Transformation for Oracle, provides 3 ways technology can build an emotional customer connection.
How to Achieve Omnichannel Customer Engagement
Jeremy Cox, Principal Analyst at Ovum, gives his expertise on omnichannel customer engagement and how to achieve it in today's customer-centric world.
Is an Omnichannel Approach to Customer Loyalty Right for Your Business?
Is an omnichannel approach to building customer loyalty right for every business, especially those with limited budgets? Three CX experts weigh in.
Join Jeanne Bliss, President of CustomerBLISS, for a 9-minute webinar to learn how to blend high tech with high touch to deliver experiences your customers want.