3 CX Metrics to Live By in 2020
Companies collect a plethora of customer data, but it's not all meaningful. Experts say these 3 metrics provide critical insight into how your CX is doing.
Customer Experience in the Palm of Your Hand – An Intro to CX Biometrics
Biometrics measure biological and physical attributes, providing more data points brands can use to enhance customer experience. Here are the basics.
The History and Future of Cloud Computing, and What It Means for CX
Customers expect brands to instantly know the content of every interaction. How has cloud computing evolved to make this possible, and where is it going?
What Is Data, Anyway? 4 Types of Crucial Customer Information Your Company May Be Ignoring
What is data, anyway? We've got the answers for anyone who's ever wondered just how much valuable customer information is locked up inside their business.
What is CPQ and Will It Improve CX?
You know your organization needs a better quoting and proposal system, but what is CPQ, and is it the right tool for you?
CI Meaning – Insights into Customer Intelligence
Discover the CI meaning - or Customer Intelligence - a thoroughgoing activity aimed at gathering and analyzing data about customer behavior.
What is Data Mining & How Can It Help CX?
Learn the answer to the question, "What is data mining?" and find out how industries are using it to improve customer experience.
5 Top Features of Great Customer Experience Management Tools
When it comes to streamlining a company's CX efforts, here are 5 of the top customer experience management features.
What Can Smart Glasses Teach Us About the Future of Data?
Braden Kelley, Director of Innovation Services at Oracle, examines a microcosm of what data could mean to the evolution of our future.
Is the Cloud Safe?
People who ask the question: "Is the cloud safe?" often tend to worry about their data. Learn how to overcome the fears and myths to get the big picture.
Introducing the CX Insider