Companies collect a plethora of customer data, but it's not all meaningful. Experts say these 3 metrics provide critical insight into how your CX is doing.
Biometrics measure biological and physical attributes, providing more data points brands can use to enhance customer experience. Here are the basics.
Customers expect brands to instantly know the content of every interaction. How has cloud computing evolved to make this possible, and where is it going?
What is data, anyway? We've got the answers for anyone who's ever wondered just how much valuable customer information is locked up inside their business.
You know your organization needs a better quoting and proposal system, but what is CPQ, and is it the right tool for you?
Discover the CI meaning - or Customer Intelligence - a thoroughgoing activity aimed at gathering and analyzing data about customer behavior.
Learn the answer to the question, "What is data mining?" and find out how industries are using it to improve customer experience.
When it comes to streamlining a company's CX efforts, here are 5 of the top customer experience management features.
Braden Kelley, Director of Innovation Services at Oracle, examines a microcosm of what data could mean to the evolution of our future.
People who ask the question: "Is the cloud safe?" often tend to worry about their data. Learn how to overcome the fears and myths to get the big picture.