What is Data Mining & How Can It Help CX?
Learn the answer to the question, "What is data mining?" and find out how industries are using it to improve customer experience.
5 Top Features of Great Customer Experience Management Tools
When it comes to streamlining a company's CX efforts, here are 5 of the top customer experience management features.
What Can Smart Glasses Teach Us About the Future of Data?
Braden Kelley, Director of Innovation Services at Oracle, examines a microcosm of what data could mean to the evolution of our future.
Is the Cloud Safe?
People who ask the question: "Is the cloud safe?" often tend to worry about their data. Learn how to overcome the fears and myths to get the big picture.
5 Steps to Understanding Customer Needs Through Mindset Data
See the 5 steps to understanding customer needs through mindset data.
Getting to Know the Autonomous Database, with Vikki Kolbe
What is an autonomous database? Vikki Kolbe, Senior VP of GBU Cloud Services at Oracle, explains the benefits of the Oracle Autonomous Database.
3 Common Customer Experience Management Pitfalls
One of the biggest challenges in customer experience management is also one of the biggest opportunities — data. Here are 3 common data-based pitfalls.
How Data Can Improve Your CX Career Path, with Carolyne Matseshe-Crawford
Carolyne Matseshe-Crawford, Head of Fan Experience at Fanatics, explains how data raises the bar for customer interactions as well as your CX career path.
Data Security and Customer Experience – Should We Be Scared?
Modern companies are challenged to strike a balance between CX and data security. Here are 4 ways to improve security without sacrificing experience.
3 Ways to Use Customer Intelligence to Fuel Marketing Programs
Oracle announced the addition of Infinity data analytics to Oracle Marketing Cloud at ModernCX 2018. See what customer intelligence means for marketers.
Join Jeanne Bliss, President of CustomerBLISS, for a 9-minute webinar to learn how to blend high tech with high touch to deliver experiences your customers want.