Chatbots and AI: Building a System of Self-Service
Kyu-Jin Woo, Systems Architect at StubHub, discusses the benefits of interactive self-service AI applications that understand human intent for better CX.
Will AI Obliterate Our Jobs? The History and Future of Artificial Intelligence
Paul Greenberg, author of "CRM at the Speed of Light," examines the evolution of artificial intelligence and IOT in customer service and CX.
Are the Robot Overlords Here to Help or Hurt Us?
At Oracle's Modern Customer Experience 2017 conference, Dan Miller engages in a candid post-session discussion about chatbots, AI, and autonomy with CX...
Join Jay Baer, CX business expert and founder of Convince & Convert, and David Troll, VP for Smart Home Services for DISH Network, to learn why your employees will love enhanced customer experience.
Join Jeanne Bliss, President of CustomerBLISS, for a 9-minute webinar to learn how to blend high tech with high touch to deliver experiences your customers want.