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CX Tech: AI
Ready for Machine Learning and Artificial Intelligence? 2018 Is the Year of “Press Pause”
4303  0

Ready for Machine Learning and Artificial Intelligence? 2018 Is the Year of “Press Pause”

Machine learning and artificial intelligence will take over mundane tasks across the enterprise, but in 2018 more orgs will pause to ascertain readiness.

January 05, 2018
AI  
Year in Review: Top CX Trends in Artificial Intelligence
2366  0

Year in Review: Top CX Trends in Artificial Intelligence

In 2017, trends in artificial intelligence were at the forefront of customer experience technology and top-of-mind for CX professionals.

December 27, 2017
AI  
Live with Jack Berkowitz on Adaptive Intelligence, IoT, and the Human Element of CX
1739  0

Live with Jack Berkowitz on Adaptive Intelligence, IoT, and the Human Element of CX

Live from Oracle OpenWorld, Jack Berkowitz talks about the expansion of Adaptive Intelligence, upcoming trends in IoT, and his definition of Smarter CX.

December 13, 2017
AI  
Chatbots and AI: Building a System of Self-Service
3305  0

Chatbots and AI: Building a System of Self-Service

Kyu-Jin Woo, Systems Architect at StubHub, discusses the benefits of interactive self-service AI applications that understand human intent for better CX.

October 17, 2017
AI  
Will AI Obliterate Our Jobs? The History and Future of Artificial Intelligence
25994  0

Will AI Obliterate Our Jobs? The History and Future of Artificial Intelligence

Paul Greenberg, author of "CRM at the Speed of Light," examines the evolution of artificial intelligence and IOT in customer service and CX.

September 27, 2017
AI  
Are the Robot Overlords Here to Help or Hurt Us?
1488  0

Are the Robot Overlords Here to Help or Hurt Us?

At Oracle's Modern Customer Experience 2017 conference, Dan Miller engages in a candid post-session discussion about chatbots, AI, and autonomy with CX...

September 27, 2017
AI  

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Save $700 on Modern Customer Experience 2019!

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Webinar: The 5 Trends CX Leaders LOVE for 2019

Thursday, February 14 | 2pm EST
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In this webinar, hear the predictions experts and futurists are making for customer experience this year and how to make a loveable CX roadmap in honor of Valentine’s Day.

Featuring: Jay Baer, Blake Morgan, and Ian Golding

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Webinar with Jeanne Bliss

November 13 | 1pm EST
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Join Jeanne Bliss, President of CustomerBLISS, for a 9-minute webinar to learn how to blend high tech with high touch to deliver experiences your customers want.

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