Ready for Machine Learning and Artificial Intelligence? 2018 Is the Year of “Press Pause”
Machine learning and artificial intelligence will take over mundane tasks across the enterprise, but in 2018 more orgs will pause to ascertain readiness.
Year in Review: Top CX Trends in Artificial Intelligence
In 2017, trends in artificial intelligence were at the forefront of customer experience technology and top-of-mind for CX professionals.
Live with Jack Berkowitz on Adaptive Intelligence, IoT, and the Human Element of CX
Live from Oracle OpenWorld, Jack Berkowitz talks about the expansion of Adaptive Intelligence, upcoming trends in IoT, and his definition of Smarter CX.
Chatbots and AI: Building a System of Self-Service
Kyu-Jin Woo, Systems Architect at StubHub, discusses the benefits of interactive self-service AI applications that understand human intent for better CX.
Will AI Obliterate Our Jobs? The History and Future of Artificial Intelligence
Paul Greenberg, author of "CRM at the Speed of Light," examines the evolution of artificial intelligence and IOT in customer service and CX.
Are the Robot Overlords Here to Help or Hurt Us?
At Oracle's Modern Customer Experience 2017 conference, Dan Miller engages in a candid post-session discussion about chatbots, AI, and autonomy with CX...
Join Jeanne Bliss, President of CustomerBLISS, for a 9-minute webinar to learn how to blend high tech with high touch to deliver experiences your customers want.