With the rise of automation, should customer experience professionals be asking, "Will robots take my job?" The answer may lie in rephrasing the question.
The future of CX depends on a delicate balance between automation and human interaction. Learn how these chatbot examples are moving closer to this goal.
Emerging technologies often seem at odds. When planning new experiences, go beyond machine learning vs artificial intelligence and make them work together.
For a salesperson, the implication of AI is that more time can be spent focusing on real priorities and less time on non-selling, administrative tasks.
Artificial intelligence is now part of the daily vocabulary of CX professionals. But exactly what is artificial intelligence and its impact on business?
Modern, innovative chatbots show a promising future, growing closer to empathetic. Here are 3 examples of contenders in the race to build the best chatbot.
Machine learning and artificial intelligence will take over mundane tasks across the enterprise, but in 2018 more orgs will pause to ascertain readiness.
In 2017, trends in artificial intelligence were at the forefront of customer experience technology and top-of-mind for CX professionals.
Live from Oracle OpenWorld, Jack Berkowitz talks about the expansion of Adaptive Intelligence, upcoming trends in IoT, and his definition of Smarter CX.
Kyu-Jin Woo, Systems Architect at StubHub, discusses the benefits of interactive self-service AI applications that understand human intent for better CX.