4 Key AI Innovations That Made a Splash in 2019
As 2019 draws to a close, and a new year and a new decade are upon us, we're looking back at the year's biggest AI innovations and trends.
4 Ways Smart Retailers Exceed Expectations with Personalization
Discover how brands deliver timely personalized customer experiences with the help of artificial intelligence to exceed expectations and drive more sales.
Tech Inclusion: 3 Questions to Scratch the Surface of Bias in AI
As AI becomes part of daily life, leaders can ask themselves these 3 important questions to spotlight tech inclusion and address bias in AI.
Welcome to the Halloween Party of the Future—Beyond AI
Halloween, a day that's dedicated to imagination, gets better with tech. Let AI worry about your costume, decor, and activities.
3 Ways a Chatbot Can Improve Customer Service
No longer can brands rely on a single channel for customer service; shoppers want to communicate how they choose. Here's how a chatbot fits into the mix.
Robots vs Humans Update: What Do Bots Mean for Our Future?
AI is sparking a new economy in which bots have a prevalent role. But what does bot mean? What human potential can it unlock?
How Will Artificial Intelligence Customize Your Business Services?
Artificial intelligence is already making waves in the business world. New research shows how CX leaders are using AI and how it's impacting their orgs.
What Does Bot Mean? 4 Ways Bots Play a Role in Our Daily Lives
Bots are all around us. We examine the question, "What does bot mean?" and how they play a role in education, healthcare, finance, and transportation.
The Voice Assistant Comes of Age: Chatbots and AI Drive CX Solutions
Voice assistant technology is creating an entirely new standard of customer experience and support. New research shows how CX leaders are using this tech.
Self-Checkout: Pros, Cons, and the Future
Self-checkout is here to stay, it seems, with more and more money invested into innovating the technology. Here are some pros and cons of self-checkout.
