3 Ways a Chatbot Can Improve Customer Service
No longer can brands rely on a single channel for customer service; shoppers want to communicate how they choose. Here's how a chatbot fits into the mix.
Robots vs Humans Update: What Do Bots Mean for Our Future?
AI is sparking a new economy in which bots have a prevalent role. But what does bot mean? What human potential can it unlock?
How Will Artificial Intelligence Customize Your Business Services?
Artificial intelligence is already making waves in the business world. New research shows how CX leaders are using AI and how it's impacting their orgs.
What Does Bot Mean? 4 Ways Bots Play a Role in Our Daily Lives
Bots are all around us. We examine the question, "What does bot mean?" and how they play a role in education, healthcare, finance, and transportation.
The Voice Assistant Comes of Age: Chatbots and AI Drive CX Solutions
Voice assistant technology is creating an entirely new standard of customer experience and support. New research shows how CX leaders are using this tech.
Self-Checkout: Pros, Cons, and the Future
Self-checkout is here to stay, it seems, with more and more money invested into innovating the technology. Here are some pros and cons of self-checkout.
Robots in Unexpected Places – Where Will We See Them Next?
As more funding is poured into robotics research, we're seeing robots pop up in unexpected places like restaurants, farms, and even sports. What's next?
AI Assist Boosts Sales Skills, But Doesn’t Replace Them
What is the best way to take advantage of AI tools in the sales sphere? Discover key areas where this technology can provide the most help.
3 Ways to Use Robot Chat for Client Support
What's the best way to make automated chat a success within your company? Take a closer look at 3 key points surrounding a successful AI chat deployment.
How Do Consumers Feel About Artificial Intelligence?
Artificial intelligence has already become the new norm. How are everyday people responding to robots managing their interactions with businesses?
Join Jeanne Bliss, President of CustomerBLISS, for a 9-minute webinar to learn how to blend high tech with high touch to deliver experiences your customers want.