Will Robots Take My Job? Finding the Balance Between Human and Automation
With the rise of automation, should customer experience professionals be asking, "Will robots take my job?" The answer may lie in rephrasing the question.
These Chatbot Examples Are Pioneering the Future of CX
The future of CX depends on a delicate balance between automation and human interaction. Learn how these chatbot examples are moving closer to this goal.
Machine Learning vs Artificial Intelligence – Understanding New Business Technologies
Emerging technologies often seem at odds. When planning new experiences, go beyond machine learning vs artificial intelligence and make them work together.
AI and the Future Role of the Salesperson
For a salesperson, the implication of AI is that more time can be spent focusing on real priorities and less time on non-selling, administrative tasks.
What Is Artificial Intelligence?
Artificial intelligence is now part of the daily vocabulary of CX professionals. But exactly what is artificial intelligence and its impact on business?
The Race to Build the Best Chatbot
Modern, innovative chatbots show a promising future, growing closer to empathetic. Here are 3 examples of contenders in the race to build the best chatbot.
Ready for Machine Learning and Artificial Intelligence? 2018 Is the Year of “Press Pause”
Machine learning and artificial intelligence will take over mundane tasks across the enterprise, but in 2018 more orgs will pause to ascertain readiness.
Year in Review: Top CX Trends in Artificial Intelligence
In 2017, trends in artificial intelligence were at the forefront of customer experience technology and top-of-mind for CX professionals.
Live with Jack Berkowitz on Adaptive Intelligence, IoT, and the Human Element of CX
Live from Oracle OpenWorld, Jack Berkowitz talks about the expansion of Adaptive Intelligence, upcoming trends in IoT, and his definition of Smarter CX.
Chatbots and AI: Building a System of Self-Service
Kyu-Jin Woo, Systems Architect at StubHub, discusses the benefits of interactive self-service AI applications that understand human intent for better CX.