Learn the importance of unexpected customer experiences and lessons learned from unique places in episodes 28-31 of Experience This!, a CX podcast series.
At this year's Modern Customer Experience conference, the SmarterCX team learned how exhibitors are creating smarter customer experiences through robots.
Artificial intelligence is one of the most hyped-up and talked-about technologies in customer experience. But is it possible that AI is being over-hyped?
Shep Hyken discusses why any one point of contact with a customer must be reflective of the whole brand for better customer experience.
Jeremy Cox, Principal Analyst at Ovum, gives his expertise on omnichannel customer engagement and how to achieve it in today's customer-centric world.
Business innovation can no longer focus on generating inward-looking, marginally successful solutions. Innovation must focus on the customer.
Episode one of Unforgettable, a customer experience education program, features Shep Hyken discussing the balance between digital and human experiences.