SmarterCX is proud to present the first video in the Smarter Demos series, featuring an intelligent chatbot and utilizing Facebook for a restaurant order.
Kristi Mansfield, Director of CX Strategy & Transformation for Oracle, provides 3 ways technology can build an emotional customer connection.
At this year's Modern Customer Experience conference, the SmarterCX team learned how exhibitors are creating smarter customer experiences through robots.
With the rise of automation, should customer experience professionals be asking, "Will robots take my job?" The answer may lie in rephrasing the question.
From artificial intelligence and machine learning to voice assistants, hear about six of the hottest retail trends and tech making an impact in CX in 2018.
Artificial intelligence is now part of the daily vocabulary of CX professionals. But exactly what is artificial intelligence and its impact on business?
Small- and medium-sized businesses (SMBs) can employ these tech innovations to ensure success in 2018.