Artificial intelligence is now part of the daily vocabulary of CX professionals. But exactly what is artificial intelligence and its impact on business?
Small- and medium-sized businesses (SMBs) can employ these tech innovations to ensure success in 2018.
Modern, innovative chatbots show a promising future, growing closer to empathetic. Here are 3 examples of contenders in the race to build the best chatbot.
CX experts share advice on how to create personalized, valued (and not creepy) customer experiences by using AI and data personalization responsibly.
How do you decipher what's smart from trivial when investing in your customer experience (CX) strategy? We uncover the facts of 3 common misconceptions.
One of the hottest attractions at the CX Showcase at Oracle OpenWorld 2017, Pepper the Robot joins the SmarterCX.com team for a live interview and demo.
Kyu-Jin Woo, Systems Architect at StubHub, discusses the benefits of interactive self-service AI applications that understand human intent for better CX.