How do you decipher what's smart from trivial when investing in your customer experience (CX) strategy? We uncover the facts of 3 common misconceptions.
One of the hottest attractions at the CX Showcase at Oracle OpenWorld 2017, Pepper the Robot joins the SmarterCX.com team for a live interview and demo.
Kyu-Jin Woo, Systems Architect at StubHub, discusses the benefits of interactive self-service AI applications that understand human intent for better CX.
At Oracle's Modern Customer Experience 2017 conference, Dan Miller engages in a candid post-session discussion about chatbots, AI, and autonomy with CX...