Artificial intelligence has already become the new norm. How are everyday people responding to robots managing their interactions with businesses?
The experience economy is upon us. Consumers today are more connected, have more choice, and expect a frictionless transaction process. At NRF 2019, vendors from across the globe showcased innovations in omnichannel retail technology that will breathe new life into the way we shop and consume. IAM Robotics, featured in ...
In the next several years, artificial intelligence will transform how humans do business. Learn how core technologies give rise to new jobs.
This year, consumers are more likely to interact with a chatbot during the holiday shopping season than ever before. Here are 3 examples of bot experiences
SmarterCX is proud to present the 2nd video in the Smarter Demos series, a 2-minute look at a retail chatbot that harnesses artificial intellegence.
SmarterCX is proud to present the first video in the Smarter Demos series, featuring an intelligent chatbot and utilizing Facebook for a restaurant order.
Kristi Mansfield, Director of CX Strategy & Transformation for Oracle, provides 3 ways technology can build an emotional customer connection.